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Great guidance, thank you! I plan to enjoy the trip no matter what. I'm glad I found this site because I had no idea about the compensation options. I'll be sure to speak to customer relations after arriving in EMY.

No, we had 4 people booked in 2 bedrooms. My in-laws arriving from the UK will stay in the bedroom and hubby and I will be riding coach. Cancellation was an option, but the trip was for the folks benefit, so since they still have a bedroom, we'll press on as planned.

This is not what an Amtrak agent told me when I called in reference to my recent downgrade. She assured me that we would still be entitled to meals and if we had any problems on board to call them. We'll see.....

I was just downgraded for my 9/18 from CHI-EMY. The first agent I spoke to was utterly useless and rude ( 'too bad, so sad' kind of attitude). Upon receiving a second email about downgrade, I called again because I was worried our second bedroom had been bumped also. Second agent was extremely...

Typically I can be quite flexible, but my in-laws are coming from the UK for the journey. Their sleeper is still booked ok. But it means flexibility isn't an option this trip.

How does the ticketing work? I've been puzzling over how my in-laws will access the sleeping car for boarding and if they leave to go to observation car or cafe. We only have one ticket received by email...which is no longer current with the change to coach. Do we all just carry a copy of the...

Joined to hopefully gain some insight on Amtrak. Currently feel very put out with them as 1 of 2 bedrooms from CHI-EMY was rebooked to coach due to the removal of a sleeping car. This was my first experience with Amtrak. :(

We had 2 bedrooms booked on the Zephyr for 9/18. Also received an email about a sleeper car being removed. Their communication is atrocious as there was not updated reservation information. It wasn't until I called that I discovered that one bedroom had been moved to coach because the other was...