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I have found that customer service can do things that I can't online. They've always been very nice, patient and helpful.

I got off the train in JAX Friday and there were 2 buses waiting for us. One direct to Tampa and one to Orlando. Kissimmee and Lakeland. After St. Louis to Chicago to Washington DC to Jacksonville, I would consider the Florida travel would definitely feel like "a few more miles". Ha!

I just got home yesterday from the 91. They booked me on the phone to go from JAX to Orlando because that's as far as it was going. When I got off in JAX there were 2 buses, one directly to Tampa and one that went to Orlando, Kissimmee and Lakeland. He let me stay on to Lakeland. I applaud...

I have been taking that exact trip twice a year for 6 years. Every piece of advice you're getting is absolutely spot on.