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Varying success covers it. As an aside, on all of the long distance rides I've taken (2-4 a year for the last 20 years) the SCA has occupied one of the standard rooms or roomettes. What that indicates is that equipment with a dedicated room for an SCA is rare.

Focusing on compensation for the unused portion misses the larger and more important ramifications of this kind of treatment. Passsengers contract with a carrier to get them from point A to point B. They have plans at B: e.g., vacation or business. While in transit they do not have plans...

Be aware that the Flagstaff stops are not at convenient times: Westbound you'll arrive no earlier than 8:50 PM; Eastbound you'll arrive no earlier than 4:30 AM.

Thanks. I assumed something like this had to be possible: it's good to read it confirmed and to learn new terminology ("lifted"). I spent several hours with Customer Relations getting this resolved. While I did finally get the future travel leg reinstated, the CR agent was resistant to this...

Interesting. I've never received such an email; however, Amtrak claims (simultaneously) that I was a no-show on a ticket for travel on a particular line and that another ticket, for future travel on the same line, was punched. The travel having taken place in Mar I cannot recall whether or not...

In a recent conversation with a Customer Relations agent (likely involving a failure to scan a ticket) I was told that I should always "check the text/email message I get when my ticket is scanned." My question: what email/text message? I've never gotten such a thing when my ticket is scanned...

After approximately five hours on the phone - half on hold - over the course of three days, a resolution of sorts: * Finally received full credit for Amtrak's cancellation of my business class seting; * Finally had my upcoming travel leg reinstated. Why do I say "of sorts"? Because Amtrak...

Right now, just going through my folder for this trip, I discovered that when Amtrak re-ticketed my trip (downgrading me to coach on the Coast Starlight), they outright dropped an entire leg of the trip (on a date more than two weeks later!) on the Capital Corridor. Am waiting to speak to an...

BC is also typically quieter - >much< quieter - and the cars cleaner - sometimes, >much< cleaner. Conductors tend to treat one more politely, as well. On the last two: it ought not be that way, but it is the reality.

I was informed 10 days ago . Reviewing my original ticket I booked it (online) 21 Feb.

The Coast Starlight Business Class car (which I booked seats in during 23Q1) has apparently been pulled. Our seats for an Oct trip have been downgraded to coach.

My wife and I used to travel annually on the. Capital Limited to Chicago, arriving in the early AM, and then leave on one of the Zephyr, Empire Builder, or Southwest Chief for the west coast. When we did we'd always take the El to China Town for a Dim Sum brunch. That would keep us happy while...

If Amtrak is to grow and thrive it needs to improve its reliability, its accessibility, and its treatment of its passengers. Examples are given below. As passenger it is hard to diagnose and make recommendation regarding the operations side of the business. What the solutions look like on the...

Except for the last half of 2020 and all of 2021 we typically ride Superchief Lamy-LAX-Lamy, Coast Starlight LAX-OKJ, Capital Corridor RIC-SAC, and San Jauquin SAC-LAX twice a year. We haven't been scanned on either the SC or the CS since we began riding again in 2022. In fact, we've never seen...