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That's very odd. I generally arrive and depart at KCY every month or two, and it's always been staffed. Most recently I arrived midday on #301(11Aug) and all was normal. I do know that while Kansas City Union Station is absolutely amazing looking after the restoration, it is not profitable...

I'd have to agree with AlanB on this, impressions notwithstanding. Here is a track diagram of Chicago Union Station. North is at the top of the diagram; the Chicago River runs north-south along the right (east) edge of the diagram. On the north side of CUS Metra generally uses the odd tracks...

Route: Yes, the Zephyr is operating over its normal Moffat Tunnel route. The last planned construction detour via Wyoming should have been on Friday 30 July. Arrival time estimates: Yes, the Amtrak web site does seem to account for schedule padding when calculating predicted arrival times...