Pudduh - British Rail user. said:
Hey just wanted to make a comment. I'm a Brit and the UK has one of the most extensive and most used Rail systems in the world (One Billion Passengers from 2003-2004 alone!).
Basically the three biggest routes are the London to Scotland West Coast mainline (just get a map and trace your finger up the west coast of Britain and thats where it goes), the Cross country network (series of lines linking places in the North West of England and the Middle of England - find Birmingham in the UK and that is its hub) and the East Coast Main line to Scotland (again follow your finger up the east coast of the UK).
Virgin trains run the WCML and Crosscountry. Basically what they have done is bring in a brand new fleet of high speed trains which go at a maximum of 125mph and can tilt, their staff are attentive, understanding and have a can do nature.
The problem is that (quite frankly) they've screwed it up. Allow me to explain.
The train fleet that they had inherited were Deisel powered Class 43 (Intercity 125) sets with up to eight passenger carridges and also sets of eight passenger carridges pulled by several quite modern electric locomotives. They could carry quite alot of passengers in one go and were reasonably fast and reliable (125mph max).
However Virgin's...well virgin managers who were flown in reasoned that they could do away with the larger, longer trains and bring in a far bigger fleet of smaller, 4 car trains (called Voyagers but are designated Class 220 and 221) supplemented with longer but fewer 'Pendolino' Tilting trains which would do the main runs to Manchester and Scotland.
The idea was that if you had many, more frequent trains then you could handle the same passenger load that would be typical of a service operating a smaller number of longer trains. The idea was that if the seats on the first train was full then you could wait five minutes for the next train.
However it simply doesen't work like that and Virgin's "Operation PRincess" was a fiasco.
Basically everyone tried to pack onto the first available train, making it look more like the Tokyo Underground. If there wern't any seats left then people would simply stand. This made conditions unbearable and thus crap.
Also to compound the problem the authority who controls who runs what where on Britain's Railways (the Strateigic Rail Authority) said that Virgin had to stick to its plan and could not legnthen the trains.
So now all those who travel on the WCML and the Cross country network have had to suffer these nice, new but verrry cramped trains.
Currently the WCML is receiving an upgrade which will enable the trains to properly do 125mph all the way to Scotland from London so maybe in the beginning of 2005 we will see some major improvements in the service, but do not hold you breath.
Who knows? Virgin might do better in America...but don't hold your breath.