National Limited
Service Attendant
I recently too a trip on the Adirondack and had probably my best experience with a conductor I've ever had, or with an Amtrak employee in general. I've attempted to post my report of praise to Amtrak using the website (amtrak.com/employee-praise). It doesn't work with any browser on either Mac or PC operating systems. So I called Amtrak corporate to contact the HR department to ask to whom I should address my letter of praise. You can't speak with a human in Amtrak Human Resources. So I started calling numbers in sequence (202-906-3001, 202-906-3002, etc.) until I finally got a human on the phone. I explained my quest and the lucky recipient of my randomly dialed call directed me to 800-USA-RAIL. So I called customer service. They told me I needed to call corporate HR. I told them what I was wanting to do and what I had already done and that Amtrak corporate told me to call customer service. She put me on hold to check with her supervisor and came back on the line and said that the type of letter I was attempting to send needed to be addressed to one Mr. Richard H. Anderson, president, at 60 Mass Ave in DC. I kid you not. So I wrote to Mr. Anderson but don't anticipate hearing anything or having anything done.
So I come to you, the brain trust. Certainly this conductor has a supervisor or a supervisory department to which I can send my letter that says "hey, this guy is good and you need to know about it." Any ideas how to acknowledge good service?
So I come to you, the brain trust. Certainly this conductor has a supervisor or a supervisory department to which I can send my letter that says "hey, this guy is good and you need to know about it." Any ideas how to acknowledge good service?