10 percent penalty

[BLOND37]

Not to sound snippy but lol.. Someone needs - and correct me if I'm wrong -to tell telephone reps that the 10% things does not apply to even exchanges. Three times I had to explain that to the rep. This last time the rep yelled me three times insisting as of Jan 24 10% penalty applies to even exchanges.

 

[AmtrakBlue]

I did an even exchange at Wash Union Station earlier this month with no penalty. Didn't even think about that possibility. Was just happy that I could get an earlier train at the same price I paid for my ticket a few days earlier.

 

[bigblue2007]

I got charged a penalty for a cancellation and a rebooking. Just assumed this was the policy.

 

[jis]

I got charged a penalty for a cancellation and a rebooking. Just assumed this was the policy.

That is not the way it is supposed to be. As usual Amtrak training of its customer facing people falls far short of ideally what it should be.

 

[TinCan782]

I got charged a penalty for a cancellation and a rebooking. Just assumed this was the policy.

The cancellation part is probably what generated the penalty. Is it possible to "change" the res without a cancellation kicking in. Assuming it was even money, shouldn't have been penalized.

 

[bigblue2007]

It wasn't even money. I used 20,000 points under the old system and cancelled that. Then they "rebooked" me under the new system for about 15000 points. Then I was hit with a 2000 point penalty.

 

[TinCan782]

It wasn't even money. I used 20,000 points under the old system and cancelled that. Then they "rebooked" me under the new system for about 15000 points. Then I was hit with a 2000 point penalty.

The new AGR program as it began in late January imposes penalties of 10 (sometimes 20) percent for cancellations or changes that result in some or all points (aka refund) being put back into your AGR account.

 

[bigblue2007]

It wasn't even money. I used 20,000 points under the old system and cancelled that. Then they "rebooked" me under the new system for about 15000 points. Then I was hit with a 2000 point penalty.

The new AGR program as it began in late January imposes penalties of 10 (sometimes 20) percent for cancellations or changes that result in some or all points (aka refund) being put back into your AGR account.

I Know... I was just giving my example of what happened. I knew I was going to be charged the penalty.