A similar thing happened to me 10 years ago when the Capitol Limited was late into Pttsburg. Another passenger and i missed our connection to Harrisburg. Amtrak stepped up and hired us a cab to take us to our final destinations. Mine was Hershey, btw which is 15 miles from the Amtrak station in Harrisburg. We both tipped the driver well because we did not know if Amtrak would. Still, it was a good fare for him. I think it took four hours
I received an email from them today, granting me a voucher for 125.00. I’m very pleased.
As Nero Wolfe would say, "Satisfactory. Highly satisfactory."
and some love to bash Amtrak but at least it often gives refunds/vouchers/pays hotels etc. Ive never had an airline reimburse me for delayed flights or even being stranded overnight at an airport.
That's still another reason why we refuse to fly.
Of course, it's taxpayer money. I'd much rather the trains run on time and that money go towards funding more crews, frequencies, etc.
Very high praise indeed.
And on top of that, I received an unsolicited grant of 250 Rewards Points because the train I took from Charlottesville to DC on Wednesday was 55 minutes late. That didn’t seem too bad to me. After 3 train journeys this week, I did fly back on American, from DC to Cleveland for just 68.00! That was planned. I have in mind the Empire Builder for a trip before winter.
I did get an unsolicited voucher for $150 for a trip that was 12 hours late which resulted in missing the last train (Lake Shore Limited) out of Chicago and then had to wait until 24 hours later to take that train to my destination. I had paid for that trip using points. Of course, Amtrak did put us up at the Omni in Chicago. The downside to the voucher is that it is good for only one year and I don't have plans to travel by train this year. I didn't realize it had an expiration date until recently and had already made my June travel plans which will be car-based for several reasons, so the voucher wouldn't be useful for that trip anyway.
A different thread discusses the high prices now being charged by Chicago hotels. Whenever Amtrak has to provide overnight hotel accommodations for those passengers who, due to the late arrival of their train, missed a guaranteed condition, do the Chicago hotels give Amtrak a special rate that is lower than what they charge their regular guests?
I do plan to use my voucher. The only other time I did was for a trip which was just two dollars less than the amount of the voucher so it worked out . Does someone here know if you can apply a voucher to a larger cost and pay the rest in cash or points? In other words on a 500 dollar accommodation fare, 125 in voucher and 375 in cash OR x number of points….
Yes, the difference can be paid with cash. Not so sure about points
Agreed…There are specialty companies that negotiate contract hotel rates for corporate customers…Amtrak likely uses one of them.
