One of the saddest facts of rail travel is that the attendants are not given the proper tools to do an efficent job.
Did you know that the flowers and air freshener found in some washrooms are paid for, out of pocket, by the car attendants?
And, one should always tip the attendant, in my humble opinion. Many of them are mistreated by irate passengers for things they have no control over. Overall, they do one hell of a good job, and care about the quality of the service they provide.
A few years ago, I remember Amtrak spending their money on advertising "mints on your pillow", and then not havng the funding to provide the mints!!!
Well, that's the government for ya!!!