Current Cancellation Policy at Amtrak (August 2023)

[dlagrua]

Booked some tickets today and was advised that a new cancellation policy is now in effect. If I understood it correctly if you cancel before 120 days of your reservation you get a full refund. Within the 120 days you will receive a voucher. If you cancel within two weeks there is a $250 cancellation fee or 10% of your fare. There was a lot going on with the phone call in a noisy location so please feel free to clarify details

 

[Amtrakfflyer]

Looks like the same punitive policy that Anderson instituted is on the website at least as far as sleepers go. With sleepers in such high demand you’d think they could adjust the policies to something less draconian.

Amtrak Train Ticket Refund and Cancellation Policy

Looking to change or cancel your reservation? Learn more about our refund and cancellation policy.

www.amtrak.com

 

[Palmland]

But if you don’t cancel, just change to a later date there is no penalty (other than a possible fare difference)?

 

[trimetbusfan]

But if you don’t cancel, just change to a later date there is no penalty (other than a possible fare difference)?

Yep. No change frees through the end of the year!

 

[PatchesC]

Booked some tickets today and was advised that a new cancellation policy is now in effect. If I understood it correctly if you cancel before 120 days of your reservation you get a full refund. Within the 120 days you will receive a voucher. If you cancel within two weeks there is a $250 cancellation fee or 10% of your fare. There was a lot going on with the phone call in a noisy location so please feel free to clarify details

I just bought today and policy is showed as 120-15 days refundable in original payment with 25% fee, but $250 is the maximum fee as well. 14-departure is voucher with 25%

 

[lordsigma]

Yep. No change frees through the end of the year!

There are no change fees on sleepers period.

 

[dlagrua]

There are no change fees on sleepers period.

Does this mean that we can follow the fares and rebook if we find a lower price? The agent told me this was possible but if we cancel and rebook we could end up in another room or in a different sleeper car. With the price of sleeper fares today it's probably worth looking at it.

 

[trimetbusfan]

Does this mean that we can follow the fares and rebook if we find a lower price? The agent told me this was possible but if we cancel and rebook we could end up in another room or in a different sleeper car. With the price of sleeper fares today it's probably worth looking at it.

Yes

 

[lordsigma]

Yes

Exactly - you would have to pay a fare difference if it costs more but no penalty if you do it as a change.

 

[TwoBells]

Help me understand this, please.

If my Crescent trip ATL to DC runs late (as much as 7 hrs recently), I'm likely to miss my connections heading west. If Amtrak puts me on a later or next-day train, that's ok, but I probably won't get a sleeping room, they're already nearly sold out.

Unless I've missed something, my choices at that point would be:
1. Ride for about 60 hrs in a coach seat. (not going to happen)
2. Get a voucher for some later date (and pay my way back to ATL?)
3. Cancel the trip completely, and lose 25% (~$400), and find my own way back home ($130)?

If #2, will the voucher include a repeat of the ATL to DC leg, or have I just lost another $400, since that portion of the trip was "used"?

Thanks.

 

[Michigan Mom]

If you misconnect and choose the cancellation option, I THINK there’s no penalty. But I would call or text them to be sure.