Cascadia
OBS Chief
Hello, I've been reading on this forum for a while but this is my first post. I have the Amtrak Guest Rewards credit card, and I did recieve the 5,000 bonus points for applying for the card, and I've been using it since I got it.
I was surprised when the 5,000 points showed up in my account but the 3,000 points for pre-registering didn't, so I wrote to the AGR program to ask why. I really didn't get a satisfactory answer, all they really said was "if you have information stating that you were to recieve 3,000 bonus points, please send it to us." I wasn't happy with that answer so I repeated my inquiry, and then they said "some people who applied for the card were eligible for 8,000 total bonus points and some people who applied for the card were eligible for 5,000 bonus points, eligibility is determined at Amtrak's discretion" which I didn't think was very informative either. Did I pre-register too late?
They pulled all the information about the pre-registration program off the web site pretty early on in the announcements for the new credit card. All I have is an email saying "Thank you for pre-registering".
If you guys know there was a cut-off date for the bonus points for pre-registering, I do have the "thank you for pre-registering" email so I could compare the dates, maybe I was too late and didn't know it, but they could have just told me that, couldn't they have? In their first response to me, they acted like no one had ever been offered three thousand pre-registration bonus points, like that program never existed.
Would appreciate any input on this! I could post the email exchange if it would help, and if it's allowed to do that (with the addresses blocked out). Thanks! I enjoy this forum and do look for here for news and information. I ride the Cascades line pretty regularly.
I was surprised when the 5,000 points showed up in my account but the 3,000 points for pre-registering didn't, so I wrote to the AGR program to ask why. I really didn't get a satisfactory answer, all they really said was "if you have information stating that you were to recieve 3,000 bonus points, please send it to us." I wasn't happy with that answer so I repeated my inquiry, and then they said "some people who applied for the card were eligible for 8,000 total bonus points and some people who applied for the card were eligible for 5,000 bonus points, eligibility is determined at Amtrak's discretion" which I didn't think was very informative either. Did I pre-register too late?
They pulled all the information about the pre-registration program off the web site pretty early on in the announcements for the new credit card. All I have is an email saying "Thank you for pre-registering".
If you guys know there was a cut-off date for the bonus points for pre-registering, I do have the "thank you for pre-registering" email so I could compare the dates, maybe I was too late and didn't know it, but they could have just told me that, couldn't they have? In their first response to me, they acted like no one had ever been offered three thousand pre-registration bonus points, like that program never existed.
Would appreciate any input on this! I could post the email exchange if it would help, and if it's allowed to do that (with the addresses blocked out). Thanks! I enjoy this forum and do look for here for news and information. I ride the Cascades line pretty regularly.