A
Andy Field
Guest
GREAT MOMENTS IN CUSTOMER SERVICE
Who knew Diet Pepsi was a “luxury” first class item?
Apparently it is on Amtrak’s 2:05pm Sunday August 25th, 2014 regional train from NYP to Washington’s Union Station.
After sauntering down to the café car ("come on down to the Café car for a variety of snacks beverages and sandwiches” beckoned he overhead announcement)
So I did
Got there and asked for a Diet Pepsi. “Sorry only Det Mist” says the beleaguered looking "I wish i were anywhere but here behind the snack car counter"wait person behind the counter…the look of “yes I know “ already on her face.
I point to two cases of diet Pepsi right next to her and say – “but you have it right there.”
“Sorry, she says that’s a first class only item”
“You’re kidding, right?” I say?
“Take it up with Amtrak” she sighs.
“I AM taking it up with Amtrak" I reply – "it says Amtrak right on your shirt. Right now, to this customer, you are Amtrak."
“Take it up with Amtrak” she robotically repeats – "Do you want this or not. There are people in line”
I ask for a bottle of water instead…and then say –“ this is the most absurd insulting customer service rule Amtrak could come up with – you are saving a case of diet Pepsi you’re just in case your “first class” passenger will need one? Diet Pepsi is now a “premium first class drink?”
“Please please please please” she says and tosses the money at me.
Fantastic customer service Amtrak.
Next time I’ll bring my own drinks and skip the 1000 percent Amtrak mark up
Thanks for riding Amtrak
Who knew Diet Pepsi was a “luxury” first class item?
Apparently it is on Amtrak’s 2:05pm Sunday August 25th, 2014 regional train from NYP to Washington’s Union Station.
After sauntering down to the café car ("come on down to the Café car for a variety of snacks beverages and sandwiches” beckoned he overhead announcement)
So I did
Got there and asked for a Diet Pepsi. “Sorry only Det Mist” says the beleaguered looking "I wish i were anywhere but here behind the snack car counter"wait person behind the counter…the look of “yes I know “ already on her face.
I point to two cases of diet Pepsi right next to her and say – “but you have it right there.”
“Sorry, she says that’s a first class only item”
“You’re kidding, right?” I say?
“Take it up with Amtrak” she sighs.
“I AM taking it up with Amtrak" I reply – "it says Amtrak right on your shirt. Right now, to this customer, you are Amtrak."
“Take it up with Amtrak” she robotically repeats – "Do you want this or not. There are people in line”
I ask for a bottle of water instead…and then say –“ this is the most absurd insulting customer service rule Amtrak could come up with – you are saving a case of diet Pepsi you’re just in case your “first class” passenger will need one? Diet Pepsi is now a “premium first class drink?”
“Please please please please” she says and tosses the money at me.
Fantastic customer service Amtrak.
Next time I’ll bring my own drinks and skip the 1000 percent Amtrak mark up
Thanks for riding Amtrak