rickycourtney
Conductor
Since I didn't want to take your other thread too far off track… I'll say this here:
All in all, I think the news that overbooking has been largely eliminated is great news and goes a long way towards addressing a major complaint of customers. In my opinion, the only major thing left for the company to tackle is real-time bus tracking. Customers deserve to be able to get up-to-the-minute arrival information on their smartphones. Relying on bus drivers to call in to the next station is unreliable and it doesn't help customers who are catching the bus at an unstaffed stop.
All in all, I think the news that overbooking has been largely eliminated is great news and goes a long way towards addressing a major complaint of customers. In my opinion, the only major thing left for the company to tackle is real-time bus tracking. Customers deserve to be able to get up-to-the-minute arrival information on their smartphones. Relying on bus drivers to call in to the next station is unreliable and it doesn't help customers who are catching the bus at an unstaffed stop.
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