M
Mark Stottler
Guest
Let me ask any of you who I can contact at amtrak about the rude station personel at both Kansas City and St. Louis. At kansas City there was a line at the counter with only one agent working with passengers the other agent was talking on the phone joking and flirting with the person on the phone ..so it was not a customer he was talking with. when others in line asked if he could help he said just to wait and the other agent would help them. I watched this person talk for 28 min while I stood in line with 18 other customers. when I got to the counter i asked to speak to a manager and a women named "Stella" asked what my problem was. I told her of the wait time and the agent on the phone .Her response was that I did not know who he was talking to and it was a customer. I asked for her name and position and she said that she was the manager and for me to just calm down or she would call security and have me removed!... I never raised my voice or anything like that , I just wanted to see a manager about poor service.....anyway does anyone have a name of someone at Amtrak other than "Stella" the Manager at Kansas City to speak with?