Where's the "Like" button?And.... pwned.
What's a "Business Travel Roomette"?The LSA did not use his/her brain... they didn't follow official procedure.There are times, and this is certainly one, where being reasonable takes persistence over procedures and the manual. That is what an intelligent person would conclude.It doesn't matter what the LSA *thinks* , they are wrong and at fault.
It's not the fine print either, it's quite obvious and, not only that, it's standard procedure and there is not excuse for no following it.
No where else in Amtrak, is two or more people assigned to sit in one seat. Not even in lower priced coach. One seat = one person is the rule-of-thumb. And anyone looking at a roomette would see simply two seats (and not all that wide of a seat).
There is no excuse to follow something you know is dead-set wrong. I applaud the LSA for taking the high road and using his/her brain. More people should do that.
Make all of the excuses you want but, as much as you might not like it, you are absolutely, unequivocally wrong
• Each person in the room, up to the maximum
permitted, will receive complimentary meals
in the Dining Car.
Here's the link to current Amtrak procedure manual.
Service Standards Manual Revised October 2012
I haven't found any part of the official service standards manual that states:
'The procedures in this manual are open to interpretation, use your brain and do the best you can to alienate and aggravate our customers. You know, the very people that make your job possible'.
The sleeper charts begin on page 482 or, from the table of contents, section 8-68
I found the complimentary meal info in the 'onboard upgrades section' on page 484 or section 8-71
This is the first time I've nominated a guest for fan boy of the year.Plus, I would not really fault someone (like the LSA) who thought that a roomette, because it only has seating for only two, has a max occupancy of two. Yea, I know what the fine print in the manual says, but simple logic says otherwise.
A roomette booked for an employee traveling on company business.What's a "Business Travel Roomette"?The LSA did not use his/her brain... they didn't follow official procedure.There are times, and this is certainly one, where being reasonable takes persistence over procedures and the manual. That is what an intelligent person would conclude.It doesn't matter what the LSA *thinks* , they are wrong and at fault.
It's not the fine print either, it's quite obvious and, not only that, it's standard procedure and there is not excuse for no following it.
No where else in Amtrak, is two or more people assigned to sit in one seat. Not even in lower priced coach. One seat = one person is the rule-of-thumb. And anyone looking at a roomette would see simply two seats (and not all that wide of a seat).
There is no excuse to follow something you know is dead-set wrong. I applaud the LSA for taking the high road and using his/her brain. More people should do that.
Make all of the excuses you want but, as much as you might not like it, you are absolutely, unequivocally wrong
• Each person in the room, up to the maximum
permitted, will receive complimentary meals
in the Dining Car.
Here's the link to current Amtrak procedure manual.
Service Standards Manual Revised October 2012
I haven't found any part of the official service standards manual that states:
'The procedures in this manual are open to interpretation, use your brain and do the best you can to alienate and aggravate our customers. You know, the very people that make your job possible'.
The sleeper charts begin on page 482 or, from the table of contents, section 8-68
I found the complimentary meal info in the 'onboard upgrades section' on page 484 or section 8-71
If it ends up in the hands of a Conductor, expect a phone call if Amtrak has your cell#.It happened to me. I left my little netbook on the EB (eastbound). I got a call from the Conductor in MSP about the time I realized I did not have it in CUS. He boxed it up very well and sent it on the next EB where it was transferred to the CL and I picked it up in WAS a couple days later.Well, I guess I do end up being the dumb-ass passenger, just boarded #30, and realized I left my laptop in closet on # 6. Called AGR/CS. Kerp ur fingers crossed we have an honest car cleaner.
great. with all the amtrak bashing i participate in, in my experience, i have not met a dishonest employeeGood news is, Amtrak FOUND my laptop!
In my experience the only dishonest employees Ive heard @ Amtrak were LSAs cheating in the Diner and Cafes and some Yard Crews that clean/service the cars!Good news is, Amtrak FOUND my laptop!
Glad you had your computer returned.Good news is, Amtrak FOUND my laptop!
Great! So glad for you.Good news is, Amtrak FOUND my laptop!
There are two seats and a pull down bed in a roomette. It's very easy for three people to occupy a roomette - especially 2 kids and an adult. When sleeping, not too hard to get two kids to sleep in opposite directions.There are times, and this is certainly one, where being reasonable takes persistence over procedures and the manual. That is what an intelligent person would conclude.It doesn't matter what the LSA *thinks* , they are wrong and at fault.
It's not the fine print either, it's quite obvious and, not only that, it's standard procedure and there is not excuse for no following it.
No where else in Amtrak, is two or more people assigned to sit in one seat. Not even in lower priced coach. One seat = one person is the rule-of-thumb. And anyone looking at a roomette would see simply two seats (and not all that wide of a seat).
There is no excuse to follow something you know is dead-set wrong. I applaud the LSA for taking the high road and using his/her brain. More people should do that.
Nope, the yellow copy is your copy. So if you don't take it with you, the odds are good that it ended up in the trash. Whether that was before or after the LSA saw it of course cannot be determined.Notice "note" I left for Sandy, the LSA. Unfortunately, I don't think the yellow copy is turned in to anyone. Anyone know?
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