Thanks. Why is it so difficult for Amtrak to do something similar - and to adjust the volume? Here is the response I received from Amtrak. I did not refer to any specific employee in my complaint. My comments were entirely regarding the unpleasant tone of the speaker, the excessive frequency of the announcements and the very high volume. Amtrak's response fails to address any of these so I can only conclude that my comments were not listened to:I remember that voice! He butchered some Pacific Northwest place names but how was he to know how to pronounce 'Clatskanie' ?
As for drivers: at the Gray Line of Portland I knew that the Teamster union agreement would sometimes force me to put the shyest, most withdrawn driver on the City Tour and the gregarious high school teacher summer temp on an airport to hotel transfer where there was little to be said.
|Thank you for your recent email contact.|
Amtrak welcomes feedback from customers, as it helps us to focus our efforts to improve service. We hope that you will accept our sincere apologies for the behavior of our employee and rather disruptive trip versus the calm relaxing environment you should have been provided.
At Amtrak, we recognize that customer service is critical to the Corporation's success as a transportation carrier. We expect every Amtrak employee to treat our customers with courtesy and respect and to perform their duties in a professional manner. We are sorry that your experience was different.
We have entered your concerns into our customer database. You can rest assured that information has been shared with the responsible managers for review and any necessary corrective action.
Once again, thank you for contacting us. We strive at Amtrak to deliver a comfortable and enjoyable travel experience for all our customers. Our guiding principles are to provide a safer, greener, healthier and better-connected passenger rail system.
We look forward to serving you in the future aboard Amtrak.