tricia
Conductor
On #2 right now in El Paso. Freight derailment east of here. Eastbound passengers waiting for buses to arrive to take us to San Antonio and intermediate stops.
I'm so sorry! I would be so pissed. Definitely talk with Customer Relations about that because that's ridiculous and probably illegal. I can't find any info on the derailment yet. Hang in there!On bus now, not yet departed. Bus driver not wearing mask. Took me 3 buses to find one with even an approximation of social distancing. One driver told me he wasn't worried about that. Well, I am.
Despite having had hours to organize this, Amtrak staff here are incredibly disorganized.
I remember reading in an article that after Texas restricted texting while driving usage actually increased just to spite the fact that a law had been passed against it.El Paso is in Texas, which has many people who live in "state of denial" But it shouldn't take a law for people to want to show respect for others, or to exhibit common sense.
Especially a bus paid for by Amtrak!If distancing and mask use is required on Amtrak trains, it's beyond unacceptable a bus handling a service disruption would not be held to the same standard.
Though the results aren't always good it's sometimes tough to get charter buses in Flyover Country. Years ago I was the last dispatcher for the Gray Line of Portland before it went under and about a third of our fleet would have been acceptable to Amtrak passengers. Of course, those buses were often in service on other work.
Another third were safe enough and okay for city charters, airport or train station transfers, etc.
And then there was the bottom third, of interest to fans of vintage buses. Best described by my father's question "Have you asked the shop foreman if No. 5 still has a coat hanger installed to keep the engine from shutting off?" After a storm he was on a bus bridge for a Cinerama rail excursion to Seattle and No. 5 was fixed by the driver with a coat hanger borrowed from a passenger's suitcase. That was almost two decades before I had to send it out in emergencies.
The drivers -- Teamsters -- could be described in the same three categories. In turn, Amtrak has so depleted its middle management that there often is no one on the scene of problems. So, yes, the bus operation was subpar, but not surprising.
Please let Customer Relations know about this Clusterflub!!The el Paso Amtrak station is right next to a Greyhound depot where I saw dozens of buses parked. And El Paso is a sizable city that's a service hub for a large area.
The most egregious missteps yesterday were failure to sort out and communicate to passengers any procedure for safely transferring to buses during the hours we waited in El Paso for them, and the apparent failure to require bus drivers to wear masks.
Passengers piled on buses at random, an Amtrak rep came by AFTER we boarded to rearrange us into social distancing--with little success, since there were too many of us to skip rows and on the 4 buses. The Amtrak rep pulled down her mask as she talked to each person on our bus, getting our names. And then, mask still down, urged the entire car to practice social distancing (for which there wasn't enough room ). Bus driver standing next to her maskless while she spoke.
I'm giving details here to inform other folks' travel decisions. I'd booked Amtrak, in a roomette, because it seemed the safest way to make a long distance trip that couldn't be postponed indefinitely. The way they handled this service disruption (crowded on a bus for nearly 12 hours with too many people making too little effort to avoid contagion) leads me to conclude that choosing Amtrak was unwise. I hope I don't pay for that mistake with a Covid infection
Yeah that's absolutely not acceptable by any means. Someone on one of those four buses is bound to get infected, and that's on Amtrak. I'd mail them the bill if I got hospitalized (I know, the new liability policy and arbitration agreement...)The el Paso Amtrak station is right next to a Greyhound depot where I saw dozens of buses parked. And El Paso is a sizable city that's a service hub for a large area.
The most egregious missteps yesterday were failure to sort out and communicate to passengers any procedure for safely transferring to buses during the hours we waited in El Paso for them, and the apparent failure to require bus drivers to wear masks.
Passengers piled on buses at random, an Amtrak rep came by AFTER we boarded to rearrange us into social distancing--with little success, since there were too many of us to skip rows and on the 4 buses. The Amtrak rep pulled down her mask as she talked to each person on our bus, getting our names. And then, mask still down, urged the entire car to practice social distancing (for which there wasn't enough room ). Bus driver standing next to her maskless while she spoke.
I'm giving details here to inform other folks' travel decisions. I'd booked Amtrak, in a roomette, because it seemed the safest way to make a long distance trip that couldn't be postponed indefinitely. The way they handled this service disruption (crowded on a bus for nearly 12 hours with too many people making too little effort to avoid contagion) leads me to conclude that choosing Amtrak was unwise. I hope I don't pay for that mistake with a Covid infection
I'd reply, explaining calmly and clearly that you paid an accommodation charge of $$$ and you ended up in a bus all night and therefore they failed to provide you a refund of your accommodation and you expect them to honor your request. You might also mention that, should they fail to do so, you are requesting arbitration. The cost to them for the arbitration would likely exceed the amount you are requesting and that excludes any money you would receive should you lose.
Enter your email address to join: