From what I'm reading online Battle Creek has a ticketed sales office but Kalamazoo does not--when I read their amenities list.
You MUST get your Paper Ticket from an Agent as was said. I'm getting mine Friday @ the Station for my Austin-Dallas Day Trip with friends on the Eaglette.So I go back to the local Amtrak station today and try to use my cc to try to print off tickets. Didn't work. Called AGR. Like pennyk said, AGR said you need an agent to provide you the ticket. AGR person said to go to customer service in Chicago for assistance since no agents work where I live.
Have others been able to print an open sleeper ticket on a kiosk or have they always gotten their tickets from an agent?
This has been a real challenge to obtain an open sleeper ticket!
The concern is what kind of staffing does Kalamazoo have. GRR has staffing early morning and late night but they don't appear to deal with ticket issues. They just do work related to the train leaving and arriving I think. Seems like you need a person who is dedicating to ticketing.
This does not inspire confidence in me that having an agent in Chicago (where we don't live so can't just shrug it off and easily go home) will happily print the ticket without an issue of some sort. I've been around the block too many times to take any additional chances.
You're not wrong but in this one very specific situation you (1) know you have the room booked, (2) know the rules allow you to add a third passenger to your room, and (3) know staff in Chicago have the authority to make it happen. So even if the open sleeper ticket is completely screwed up right now you should still be able to get what you need in Chicago with sufficient lead time. Worst case you float the cost of an extra open sleeper fare until you return home. I know this experience sucks and I wish you did not have to go through this but the advice you have been given is from knowledgeable resources.I hear what you're saying SarahZ, but this entire experience getting this open sleeper ticket has had mistakes and misteps at each and every interaction. I would say inconsistent and inaccurate information over many hours from first agent who incorrectly booked the ticket, to the second agent who insisted Amtrak didn't allow this kind of ticket, to the supervisor who agreed with the second agent that it couldn't be booked, to a third agent who booked the ticket with an error, and a 4th agent who said she fixed everything. Then to the Amtrak station on two separate occasions to unsuccessfully print a ticket the 3rd agent insisted we could print at a kiosk--which was not true.
It says on the paperwork that I can scan the barcode at a kiosk to receive the ticket. Reading (after the fact, now that I'm home) on Amtrak's website it says you activate it with a credit card. I didn't put in my credit card as I didn't realize it for identification purposes. I thought I don't need to pay anything so why put in the credit card. Maybe that's the problem, ha! It would have helped if the kiosk said credit card for identification purposes , not just insert credit card here.
Am now assuming that's a crucial step for printing off a ticket?
Sorry. It does not work that way for open sleeper tickets. An open sleeper ticket is not an e-ticket. It is a paper cash value ticket. At most they can postal mail one to you. They cannot send it to you via any electronic means. Only e-tickets can be sent as PDF documents.I haven't seen a kiosk in years. But ISTR you could use your AMTRAKGuestRewards card or the credit card you used for the purchase to ID yourself. Frankly, I never trusted the things after a couple of unfortunate happenstances.
Your best option is to call AmtrakGuestRewards during the day. You won't get put on terminal hold, and I have found their agents to be the most helpful and well informed. They will email you the details, and you can print it.
The ticket kiosks can't handle things the slightest bit out of the ordinary
And you should pay the ticket with a credit card now, so you will have a ticket in pdf form as well as on the app.And make note of the reservation locator - keep that with you.
You DO use the app, don't you? <g>
Sorry. It does not work that way for open sleeper tickets. An open sleeper ticket is not an e-ticket. It is a paper cash value ticket. At most they can postal mail one to you. They cannot send it to you via any electronic means. Only e-tickets can be sent as PDF documents.
You did not use an open sleeper ticket. You got your original ticket reissued as an e-ticket. That can be done with a risk of getting a fare change.When I added my Granddaughter to my 2 adult ticket in a bedroom lat year DAL-CHI-DAL, I called AGR. They said no prob. Emailed me a pdf. Her railfare had a separate locator number. When we boarded in DAL, I proffered my cell phone with my ticket and hers with her ticket. The conductor said "Naahh.. we got it". Didn't even scan it.
One note of caution... if you get a conductor who works off the manifest and doesn't actually scan your phone or ticket, confirm with him later that he actually put the fact of your boarding in the system. On another trip, we got to CHI after the conductor waved us aboard in DAL. On return we found that we were on the books as no shows and our return rez was cxled. fortunately the CHI Metro Lounge was able to fix it forthwith. A quick check when you arrive at the midpoint with the ML gatekeeper or the AGR line is a good idea.
You did not use a open sleeper ticket. You got your original ticket reissued as an e-ticket. That can be done with a risk of getting a fare change.
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