dart330
OBS Chief
Took the HF from OKC to FTW this weekend, completely sold out Fri-Sun. People were showing up Fri morning expecting to be able to buy tickets and were getting turned away.
I went down to the station the night before to print my tickets so I don't have to wait in the long line for the single QT machine in the morning. My return ticket printed fine, but the machine said my ticket out of OKC could not be printed and to call Amtrak.
I explained to the agent what was happening and was put on hold for several minutes. The agent then asked if I had been in FTW that day and I told her no. She said my ticket had been printed there and put me on a long hold to find out what I should do. She came back and said the ticket was sent up to OKC on that evenings train and the conductor would have it for me in the morning. I asked why this happened and she could not give me an explanation.
I showed up a little earlier than normal the next day because of this. There was a representative from ODOT there helping people use the QT machine, but I just skipped the line and went to the conductor to board the train. I explained to him exactly what happened and he said I couldn't board the train unless I printed my ticket. So I explained the situation a second time emphasizing that Amtrak told me he should have my ticket. He said that didn't sound right and he would let me board, then call Amtrak himself to find out what was going on.
On board when they collected tickets he took my name and reservation number. About 20 minutes later the assistant conductor shows up with my ticket. He said you didn't tell us it was an award ticket and then walked off.
This was a very strange situation for me, and further reinforced my feelings that the HF tends to have pretty rude staff with the way they treated me and how they general treat passengers. Does anyone have any ideas on why they printed my ticket in FTW or why it being a rewards ticket would be treated differently? Both were AGR tickets and this only happened with the one.
I went down to the station the night before to print my tickets so I don't have to wait in the long line for the single QT machine in the morning. My return ticket printed fine, but the machine said my ticket out of OKC could not be printed and to call Amtrak.
I explained to the agent what was happening and was put on hold for several minutes. The agent then asked if I had been in FTW that day and I told her no. She said my ticket had been printed there and put me on a long hold to find out what I should do. She came back and said the ticket was sent up to OKC on that evenings train and the conductor would have it for me in the morning. I asked why this happened and she could not give me an explanation.
I showed up a little earlier than normal the next day because of this. There was a representative from ODOT there helping people use the QT machine, but I just skipped the line and went to the conductor to board the train. I explained to him exactly what happened and he said I couldn't board the train unless I printed my ticket. So I explained the situation a second time emphasizing that Amtrak told me he should have my ticket. He said that didn't sound right and he would let me board, then call Amtrak himself to find out what was going on.
On board when they collected tickets he took my name and reservation number. About 20 minutes later the assistant conductor shows up with my ticket. He said you didn't tell us it was an award ticket and then walked off.
This was a very strange situation for me, and further reinforced my feelings that the HF tends to have pretty rude staff with the way they treated me and how they general treat passengers. Does anyone have any ideas on why they printed my ticket in FTW or why it being a rewards ticket would be treated differently? Both were AGR tickets and this only happened with the one.
