- Joined
- May 17, 2015
- Messages
- 2,807
Small changes would be having seasonal inventory (Thanksgiving, Christmas, etc.) to add cars or additional special short distance trains. There is a large overflow of people wanting to travel on Amtrak each year that find all seats have been sold out.
How many cars are waiting repairs that could be put into service if Amtrak had the money to fix them. Yes, these are not new cars, but repaired cars could be inserted quicker, while new cars are ordered.
On Time performance is critical to customer confidence, thus a high priority for increased ridership.
Customer Relations is a critical component that Amtrak needs improvement. There are many Amtrak employees who give 110% to make passengers feel like their guests. But there are too many who are first looking for their pay check, then begrudgingly doing minimal work, being offended when asked for anything. Rewarding excellent customer service would provide a positive incentive for others to follow the lead.
How many cars are waiting repairs that could be put into service if Amtrak had the money to fix them. Yes, these are not new cars, but repaired cars could be inserted quicker, while new cars are ordered.
On Time performance is critical to customer confidence, thus a high priority for increased ridership.
Customer Relations is a critical component that Amtrak needs improvement. There are many Amtrak employees who give 110% to make passengers feel like their guests. But there are too many who are first looking for their pay check, then begrudgingly doing minimal work, being offended when asked for anything. Rewarding excellent customer service would provide a positive incentive for others to follow the lead.