I just got back from an amazing train vacation in which I went from Norman, OK to Ottawa, Ont and back again.
Took the Heartland Flyer to FW a few weeks ago, caught the Texas Eagle to Chicago (on which were splendid company),
Lakeshore Ltd to Depew (coach), Maple Leaf to Toronto, Via between Toronto-Ottawa and Ottawa-Montreal, Adirondack back to
Schenectady, Lake Shore to Chicago, Texas Eagle to FW, and Heartland Flyer to Norman. The Texas Eagle from Chicago had a
roomcar attendant whose name, I'll just say, was "Jim". He was outstanding! He made thorough explanations of car procedures
over the intercom, which were well appreciated, and he even stopped by our roomette to help us with our dinner billing questions,
offered to make things right from a little incident in the dining car, and was just all around a champ. He said that he was
a trainer for the dining car employees and that he would be sure that things were made right. We weren't intending to
be complainers, but at the first mention, he made things right. All of the way back to FW, he was incredible!
I've a new vocabulary word: "Mega-Am-Tip"!
I wanted to share this, as it has greatly improved my recently diminished view of train service.
Next time I book, I might not book based upon date, but upon where "Jim" might be!
Took the Heartland Flyer to FW a few weeks ago, caught the Texas Eagle to Chicago (on which were splendid company),
Lakeshore Ltd to Depew (coach), Maple Leaf to Toronto, Via between Toronto-Ottawa and Ottawa-Montreal, Adirondack back to
Schenectady, Lake Shore to Chicago, Texas Eagle to FW, and Heartland Flyer to Norman. The Texas Eagle from Chicago had a
roomcar attendant whose name, I'll just say, was "Jim". He was outstanding! He made thorough explanations of car procedures
over the intercom, which were well appreciated, and he even stopped by our roomette to help us with our dinner billing questions,
offered to make things right from a little incident in the dining car, and was just all around a champ. He said that he was
a trainer for the dining car employees and that he would be sure that things were made right. We weren't intending to
be complainers, but at the first mention, he made things right. All of the way back to FW, he was incredible!
I've a new vocabulary word: "Mega-Am-Tip"!
I wanted to share this, as it has greatly improved my recently diminished view of train service.
Next time I book, I might not book based upon date, but upon where "Jim" might be!