Cristobal
Lead Service Attendant
I just got off the phone with an AGR rep about missing points from a points run that I took on 10/24.
GAC to MTZ
MTZ to OKJ
1 1/2 hr layover to get some lunch and do a walk-about
OKJ to GAC
It's always been counted as three trips in the past. However, after about 10 minutes on hold the rep comes back and says that MTZ back to GAC is counted as one trip (even though it's on two different trains). I tell him that I've done the some itinerary many times before and always been given points for each 'leg'. He understands all that but then goes on to tell me that many things are changing as to how they award points. He did say that he would forward my query for review but he didn't offer much encouragement towards a happy resolution.
GAC to MTZ
MTZ to OKJ
1 1/2 hr layover to get some lunch and do a walk-about
OKJ to GAC
It's always been counted as three trips in the past. However, after about 10 minutes on hold the rep comes back and says that MTZ back to GAC is counted as one trip (even though it's on two different trains). I tell him that I've done the some itinerary many times before and always been given points for each 'leg'. He understands all that but then goes on to tell me that many things are changing as to how they award points. He did say that he would forward my query for review but he didn't offer much encouragement towards a happy resolution.