amtrakmichigan
Lead Service Attendant
Maybe some of you have encountered this situation already, but I wanted to write this post to inform people of what could happen to your reservation.
About a month ago I reserved a roomette online for #30 / c.l. The room given to me was #12 which is downstairs. I did not want a downstairs room unless it was the only roomette available. I called Amtrak and asked if a upstairs room availanle; The agent said room 10 was available for about $30 more. I took it.
About 10 days ago I noticed that the roomette price for my trip dropped to one of the lowest buckets of $142. Since my tickets were not printed yet, I called again to Amtrak and requested the room change to save me about $100. The agent refunded the difference and informed me that I was now in room 2 (fine with me!)
Now this is where it gets goofy! About a week ago I get a email out of the blue (on top of the regular emails I received for the changes I actualy requested) that confirms my reservation has been changed. After reviewing the details carefully I found that I was back in room 12 again.
I called Amtrak minutes latter after receiving the e-mail asking why my bedroom was changed. The Agent was dumbfounded and could'nt offer a reason. She changed it so I was back into room 2 again, and a email to confirm that she did change it back.
Yesterday I get ANOTHER email out of the blue that says the SAME THING; They moved me back to room #12. At this point I'm getting ticked off and again call Amtrak. I explained to the agent all the changes that I made, and the ones THEY made to the reservation. I told her it happened again, which she didnt understand either, but she was determined to find out what was going on with my reservation. After putting me on hold for a few minutes she came back and said that " they moved me from room 2 so that they could accommodate a family that wanted to be together". She switched me back to room 2 and told me that they noted special instructions on my reservation to "not touch my room assignment".
If this happens again, I'm going to tell Amtrak to let the family have there rooms together, but I want a free bedroom upgrade in exchange.
After many years and thousands and thousands of miles traveling with Amtrak, I have never encountered anything like this. I wanted to inform all of you of my story so you can keep a eye on your sleeper room asignments, especialy if you are picky on which room you are in.
About a month ago I reserved a roomette online for #30 / c.l. The room given to me was #12 which is downstairs. I did not want a downstairs room unless it was the only roomette available. I called Amtrak and asked if a upstairs room availanle; The agent said room 10 was available for about $30 more. I took it.
About 10 days ago I noticed that the roomette price for my trip dropped to one of the lowest buckets of $142. Since my tickets were not printed yet, I called again to Amtrak and requested the room change to save me about $100. The agent refunded the difference and informed me that I was now in room 2 (fine with me!)
Now this is where it gets goofy! About a week ago I get a email out of the blue (on top of the regular emails I received for the changes I actualy requested) that confirms my reservation has been changed. After reviewing the details carefully I found that I was back in room 12 again.
I called Amtrak minutes latter after receiving the e-mail asking why my bedroom was changed. The Agent was dumbfounded and could'nt offer a reason. She changed it so I was back into room 2 again, and a email to confirm that she did change it back.
Yesterday I get ANOTHER email out of the blue that says the SAME THING; They moved me back to room #12. At this point I'm getting ticked off and again call Amtrak. I explained to the agent all the changes that I made, and the ones THEY made to the reservation. I told her it happened again, which she didnt understand either, but she was determined to find out what was going on with my reservation. After putting me on hold for a few minutes she came back and said that " they moved me from room 2 so that they could accommodate a family that wanted to be together". She switched me back to room 2 and told me that they noted special instructions on my reservation to "not touch my room assignment".
If this happens again, I'm going to tell Amtrak to let the family have there rooms together, but I want a free bedroom upgrade in exchange.
After many years and thousands and thousands of miles traveling with Amtrak, I have never encountered anything like this. I wanted to inform all of you of my story so you can keep a eye on your sleeper room asignments, especialy if you are picky on which room you are in.