E
Emma
Guest
We are booked in a bedroom from Houston to San Antonio (3 passengers). Due to the floods our train has been cancelled and buses are now in place instead.
Obviously we understand these things happen. However, the only reason why we were getting the Amtrak was to experience it (we are visiting from the UK).
Could anyone advise:
If Amtrak moves you to a bus can you cancel (it would be cheaper and quicker for us to get the Greyhound if we have to get a bus anyway).
If we can't cancel will Amtrak refund the difference in fare between coach and our sleeper tickets?
I have looked online but I can only find information about refunds if the passenger cancels which states a full refund before departure except with bedrooms. However if they cannot provide a bedroom do we still have a bedroom booking?
Such a shame as we all so excited about the train.
Many thanks
Emma
Obviously we understand these things happen. However, the only reason why we were getting the Amtrak was to experience it (we are visiting from the UK).
Could anyone advise:
If Amtrak moves you to a bus can you cancel (it would be cheaper and quicker for us to get the Greyhound if we have to get a bus anyway).
If we can't cancel will Amtrak refund the difference in fare between coach and our sleeper tickets?
I have looked online but I can only find information about refunds if the passenger cancels which states a full refund before departure except with bedrooms. However if they cannot provide a bedroom do we still have a bedroom booking?
Such a shame as we all so excited about the train.
Many thanks
Emma