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AGR points for unused tickets or change fees under new rules?

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jacorbett70

Lead Service Attendant
Joined
Jul 30, 2009
Messages
392
Currently Amtrak awards zero points for no-shows. I found that when the conductor fails to scan my ticket and then I contact AGR to tell them I did show. Amtrak then allows points because I did show for the train.

I wonder if Amtrak might allow AGR points for those who purchase the new non-exchangeable fares and then don't use the tickets due to reasons beyond their control? The same for change fees for the mid-bucket fares.
 

Amtrakfflyer

Lead Service Attendant
Joined
Feb 2, 2005
Messages
472
Airlines don’t give FF miles to no shows. Airlines have a lot more verification if a person was or wasn’t on a flight though. Personally I’d submit the ticket to guest rewards and request the missing miles. They have no way of knowing if you were on the train or not. We can debate the honestly of it all night, I personally wouldn’t lose sleep over it.
 

bratkinson

OBS Chief
Joined
Aug 7, 2004
Messages
820
Location
QB 101
No show means no show. No exceptions.

Back in July, a small group of us were traveling NYP-UCA in business class. For whatever reason, the conductor NYP-ALB failed to scan any BC tickets. Fortunately, the new conductor at ALB quickly discovered that our tickets had been cancelled due to no show out of NYP. He spent some time on the phone to Amtrak HQ having them reinstate our tickets. Passengers that got off at or before ALB likely stayed in no show status until they discovered it, if at all.

That incident only reconfirms my usually unnecessary efforts to make sure my ticket gets scanned as soon as reasonable after boarding.
 

jacorbett70

Lead Service Attendant
Joined
Jul 30, 2009
Messages
392
...Fortunately, the new conductor at ALB quickly discovered that our tickets had been cancelled due to no show out of NYP. He spent some time on the phone to Amtrak HQ having them reinstate our tickets.
That incident only reconfirms my usually unnecessary efforts to make sure my ticket gets scanned as soon as reasonable after boarding.
I think they still cancel the return of a round trip ticket in case of no-show for the first leg.
I usually book two one-ways in case of a no scan, and recently got lazy and saved a few keystrokes so I will have to make sure my first leg gets scanned.
 

Tom Booth

Service Attendant
Joined
Jul 5, 2019
Messages
161
Location
Jersey City
No show means no show. No exceptions.

Back in July, a small group of us were traveling NYP-UCA in business class. For whatever reason, the conductor NYP-ALB failed to scan any BC tickets. Fortunately, the new conductor at ALB quickly discovered that our tickets had been cancelled due to no show out of NYP. He spent some time on the phone to Amtrak HQ having them reinstate our tickets. Passengers that got off at or before ALB likely stayed in no show status until they discovered it, if at all.

That incident only reconfirms my usually unnecessary efforts to make sure my ticket gets scanned as soon as reasonable after boarding.
Thanks for this post. My wife thinks I'm nuts when we board a transcon (CZ usually) and I search for conductor. The SCA usually informs the conductor of our presence but I want to make sure.
 

Bex

Service Attendant
Joined
Dec 6, 2014
Messages
215
Location
NEC
I really feel like since you can no longer change or cancel the trip you should get the points, anyway. But "should" doesn't really have anything to do with what Amtrak is doing these days.
 
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