AGR Shopping Portal System Issue？

[Laser1987]

Unable to login the AGR shopping portal at now (Jumped back after imputing the name & AGR number).
Does somebody have the same issue as me?

Shop online and earn Points with Amtrak Guest Rewards Points for Shopping

shop.amtrakguestrewards.com

 

[TinCan782]

Unable to login the AGR shopping portal at now (Jumped back after imputing the name & AGR number).
Does somebody have the same issue as me?

Shop online and earn Points with Amtrak Guest Rewards Points for Shopping

shop.amtrakguestrewards.com

Noticed that yesterday; haven't had a chance to try again this morning.

 

[TinCan782]

Still the same today (Friday).
Submitted query via website regarding this.

 

[npower]

Good afternoon! Is anyone else having problems with logging in to the AGR for Shopping site - the portal from where you go to vendor websites? I can log in fine to my AGR account, but am not able to the Login to the shopping site and this happens on all of my devices. I have made sure my cookie & tracking settings work.....etc.
I can't submit a support request because one needs to be logged in to do so! Advice? Similar experiences?

 

[npower]

Ah, thanks for this. I just submitted a similar query to this board. I have also been having no luck logging in for days.

 

[TinCan782]

Ah, thanks for this. I just submitted a similar query to this board. I have also been having no luck logging in for days.

I also reported this via FB chat over the weekend on the Amtrak's FB page. Actually chatted with someone.

 

[AustinTx22Pax]

I have been having the same issue. I have pending points from the holiday shopping season that I am hoping do not disappear.

 

[npower]

I also reported this via FB chat over the weekend on the Amtrak's FB page. Actually chatted with someone.

Good to know! Did the person on FB say anything about how they would work to resolve it?

 

[AmtrakBlue]

Good to know! Did the person on FB say anything about how they would work to resolve it?

I suspect the people managing the FB messaging are only there to "talk" to us and pass on info to the "powers that be" that might be able to resolve issues reported.

 

[TinCan782]

I suspect the people managing the FB messaging are only there to "talk" to us and pass on info to the "powers that be" that might be able to resolve issues reported.

That is exactly what they did: "We are going to escalate this to our Web Team for further review and investigation."

Good to know! Did the person on FB say anything about how they would work to resolve it?

"We are going to escalate this to our Web Team for further review and investigation."

 

[Devil's Advocate]

"We are going to escalate this to our Web Team for further review and investigation."

-Thank you for using ChatGPT

 

[npower]

Just FYI - I also reached out through Facebook messaging and the reply was: "Hello Thank you for reaching out and reporting this to us. First, we would like to apologize that our portal is not working. We are aware of the issue and we are implementing solutions as we speak"

 

[Laser1987]

Okay, just tried again and found the problem was solved.

 

[TinCan782]

Okay, just tried again and found the problem was solved.

Yep, just bought a vacuum cleaner!