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Apology Email for delay?

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Amtrak57

Train Attendant
Joined
Nov 24, 2019
Messages
20
I was on train 284 today and it arrived in NYC a little over an hour late, which I didn’t mind since I wasn’t in a rush but around 10 minutes later I got an email from Amtrak apologizing from the delay. Is this new since I never got this email in my history of taking delayed trains?8CFDF250-FDF7-49CB-ACB0-1EA3E2FEF8F5.jpeg
 

pennyk

Conductor
Staff member
Administator
Moderator
Gathering Team Member
Joined
Jul 5, 2009
Messages
10,522
Location
Orlando, FL
A friend of mine received a similar email last week regarding a late train. It appears to be something new since I do not recall receiving such an email in the past and I have been on many late trains.
 

Devil's Advocate

Sarcastic Misanthrope
Joined
May 24, 2010
Messages
11,719
Location
Texas
I've never had any apologetic emails either. I've had conductors apologize for delays over the intercom but that's about it. Did the Amtrak app send delay related notifications?
 

Bob Dylan

Conductor
Joined
May 31, 2009
Messages
20,728
Location
Austin Texas
I've never had any apologetic emails either. I've had conductors apologize for delays over the intercom but that's about it. Did the Amtrak app send delay related notifications?
You get to designate how/if you want to receive delay notifications ( email/text) when Booking Amtrak tickets on-line.
 
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