racer1735
Service Attendant
I took my family on a quick up and back trip to Chicago yesterday and, unfortunately, had a very unpleasant experience. We were in the dinette waiting for dinner when a 'patron' sitting across from us (who had already consumed too many beers) urinated on himself and the floor. Needless to say it took the enjoyment out of what had been a wonderful day in Chicago, as well as the fun out of rail travel for my wife.
I now know that I should have notified the car attendant or conductor as the incident took place, but we were so shocked that we didnt' know what to do at the time. Now, I feel the need to contact Amtrak regarding this episode. How do I go about filing such a 'complaint'? I'm not looking for freebies, just expressing disgust at what took place in their dining car.
I now know that I should have notified the car attendant or conductor as the incident took place, but we were so shocked that we didnt' know what to do at the time. Now, I feel the need to contact Amtrak regarding this episode. How do I go about filing such a 'complaint'? I'm not looking for freebies, just expressing disgust at what took place in their dining car.