BOA Telephone Inquiry

Help Support Amtrak Unlimited Discussion Forum:

OlympianHiawatha

Engineer
Joined
Feb 7, 2008
Messages
4,340
Location
Norman, OK
I just got a call from 877-201-3564 but, of course, did not answer it as I NEVER answer a Toll Free. I did look it up online and found out it is some operation claiming to be BoA looking to extract information, likely from new Cardholders.

From what I understand banks NEVER make unsolicited calls to customers; and with many of us now new BoA Customers, be wary!
 

pennyk

50 year Amtrak Rider
AU Lifetime Supporter
Gathering Team Member
Joined
Jul 5, 2009
Messages
11,745
Location
Orlando, FL
I had a "missed call" from that number yesterday.
 

George K

Conductor
Joined
Sep 7, 2014
Messages
1,194
Location
The Chicago Burbs
Rule of thumb: Never give any personal information (SS#, CC#, etc) to anyone who calls you.

You call them, and if they need further info - then it's probably OK. The number is on your credit card, or statement.
 
Last edited by a moderator:

George K

Conductor
Joined
Sep 7, 2014
Messages
1,194
Location
The Chicago Burbs
I've been getting them also.....never answer them.... more info here... http://800notes.com/Phone.aspx/1-877-201-3564
Yes.

About a year ago, I bought a new DECT 6.0 phone that lets me block 135 (I think) phone numbers. It's worked well so far.

Another rule of thumb: If you don't know who's calling, don't answer. If it's important, they'll leave a message. If they're a scammer, they won't.
 
Last edited by a moderator:

lstone19

Service Attendant
Joined
May 29, 2014
Messages
142
Location
Chicago area
Assuming that's the call I got today from BOA, it's not a scam. Just a call to welcome you and your business and explain a few things for those who might not know all the details.
 

Bex

Service Attendant
Joined
Dec 6, 2014
Messages
215
Location
NEC
I had a missed call from them yesterday and my T-Mobile app identified it as BoA so it probably was them and not a scam. Also, it seems unlikely that a scammer could get all our names and numbers so fast.
 

OlympianHiawatha

Engineer
Joined
Feb 7, 2008
Messages
4,340
Location
Norman, OK
These scammers know how to falsify Caller ID to show a "legitimate" number. Plus do not be surprised if they continue to tap company computers to get data, including names and phone #s.
 
Joined
Aug 29, 2015
Messages
14
The fact that multiple people here who have gotten the card have gotten calls from the same number makes it *really* unlikely that it's random scammers. I'm sure it's just BOA scammers.
 

oregon pioneer

Engineer
Joined
Feb 15, 2011
Messages
2,485
Location
near Seneca, Oregon
I received a call yesterday form BoA "to explain my card benefits." I explained that it was not a convenient time for me to take a call, and made an appointment to take the call later. When they called back, it was a different person (female 1st, male 2nd). I was not asked for *any* personal information. After the first two sentences (about points for spending and Amtrak travel), I indicated that none of this info was new to me, and he asked "Oh, so you read the information that came with the card?" I just said yes, NOT volunteering any other info (e.g. that I had been an AGR cardholder with Chase already). Then he simply asked if I had any questions about the card, and when I said no, he ended the call politely.

Both calls were identified by my caller ID as BoA. I do not think it was a scam. Haven't you ever received an automated message from a credit card fraud department asking you to identify if you "made certain charges to the car ending in -xxxx?" And, if you don't ask them to stop making marketing calls (as I had to), some banks will bother you every week just about dinner time to offer other financial products. Of course, they make unsolicited calls!
 

Bex

Service Attendant
Joined
Dec 6, 2014
Messages
215
Location
NEC
Just because of this thread I actually took the call when they tried again this morning. It was a woman who said it was a courtesy call from BoA. She asked for no identifying information but gave me some. She said it was to explain the benefits of the new card and also asked me what attracted me to the card. I asked some questions which I actually did have but was pretty sure I knew the answer to (When is my closing date? Do the TQP additional points benefits reset every calendar year or year since I receive the card?) and she had answers which matched what I thought were correct. It was definitely BoA.

It makes me wonder if there are scammers who spoof the actual number of BoA and if so, maybe legit BoA should change their number (not that scammers couldn't spoof that, as well).
 

TinCan782

Engineer
AU Supporter
Joined
Jan 15, 2012
Messages
3,343
Location
LAX
No "BofA" phone calls received here and I do have the new card.
 

DoB

Service Attendant
Joined
Mar 16, 2015
Messages
111
I asked some questions which I actually did have but was pretty sure I knew the answer to (When is my closing date? Do the TQP additional points benefits reset every calendar year or year since I receive the card?) and she had answers which matched what I thought were correct.
Well? What's the answer (to the second question)?
 

TraneMan

Conductor
Joined
Mar 16, 2008
Messages
1,130
Location
Rochester, MN
I got the call a few times, and didn't answer it as I was at work. Then they called again yesterday, and I did answer.. They didn't ask for any info.. She called me by my name, and gave me the run down of everything. Short simple call.
 

JayPea

Engineer
AU Supporter
Joined
Sep 9, 2006
Messages
4,150
Location
Colfax, WA (CFX)
I've gotten calls from that number several times, which I never answer. Interestingly, it comes up on my cell phone as FRAUD.
 

AmtrakBlue

Engineer
Gathering Team Member
Joined
May 6, 2011
Messages
13,169
Location
Delaware
I've gotten calls from that number several times, which I never answer. Interestingly, it comes up on my cell phone as FRAUD.
I got a voice mail from their fraud dept last week. They did not say they were from BoA, though. I called them back and they were verifying that I had changed my address. I had moved between the time I applied and when I finally got my card. They may have wondered about it because I think my card was being held hostage by the post office (they messed up my forwarding request) so it took longer than BoA may have expected for me to activate the card.
 

BALtoNYPtraveler

Train Attendant
Joined
Oct 9, 2015
Messages
76
Location
Baltimore
They called and I answered today. It was just an overworked clerk with a list of people she was assigned to call, and she seemed glad that she was able to read her spiel to me (glad that I didn't yell at her or hang up) and then ask if I had any questions. I asked her a few easy questions. They're just trying to thank people for getting the card, and clear up any questions new customers may have.
 

Bob Dylan

50+ Year Amtrak Rider
Joined
May 31, 2009
Messages
23,658
Location
Austin Texas
I got my call while riding the Texas Eagle on the way home from the Gathering Thursday! As described by others, scripted blurb!
 

Cho Cho Charlie

Engineer
Joined
Apr 9, 2009
Messages
2,271
Location
Near an Amtrak station
Maybe the thread title and/or OP can be updated since this is not in fact a scam?
I guess I haven't been convinced yet. Labeling these calls as merely an "inquiry" is willfully deceitful. Words like "annoyance" or even "harassment" are more appropriate, and that's based stickily on the number of calls I have gotten by them.
 

jis

Chief Dispatcher
AU Lifetime Supporter
Gathering Team Member
Joined
Aug 24, 2003
Messages
29,624
Location
Space Coast, Florida, Area code 3-2-1
Maybe the thread title and/or OP can be updated since this is not in fact a scam?
I guess I haven't been convinced yet. Labeling these calls as merely an "inquiry" is willfully deceitful. Words like "annoyance" or even "harassment" are more appropriate, and that's based stickily on the number of calls I have gotten by them.
However, you should note that in establishing a commercial relationship with them you have given them the permission to call you. So to complain about it after the horse has fled the barn is a bit churlish I would say. Just answer it once and be done with it. Stop acting like it is your estranged ex-girlfriend trying to call you :p
 
Top