Cancellation and refunds

[PupfosterG]

I made an error with my sleeping car reservation and realized it after I made purchase. So I immediately cancelled the reservation online. (More then 15 days out) It wasn't something I could modify and use as I am already traveling on Amtrak on another res.#. I just made a huge error in my dates.

Instead of a credit on my card, I received a eVoucher. I held this reservation before canceling for under a minute. 800# couldn't help. I need to call refunds dept. on Monday. In reading online policy, I can mail my eVoucher email into Amtrak Customer Refunds. While the initial mistake was all mine, why all the hoops to correct? I'll take the 10% hit refund fee. Anyone else have a similar situation? Was it easy to fix?

 

[AmtrakBlue]

I made an error with my sleeping car reservation and realized it after I made purchase. So I immediately cancelled the reservation online. (More then 15 days out) It wasn't something I could modify and use as I am already traveling on Amtrak on another res.#. I just made a huge error in my dates.

Instead of a credit on my card, I received a eVoucher. I held this reservation before canceling for under a minute. 800# couldn't help. I need to call refunds dept. on Monday. In reading online policy, I can mail my eVoucher email into Amtrak Customer Refunds. While the initial mistake was all mine, why all the hoops to correct? I'll take the 10% hit refund fee. Anyone else have a similar situation? Was it easy to fix?

Did you make a corrected reservation after you cancelled the first one? Maybe you should have waited and used the eVoucher to help pay for the 2nd rez.

 

[PupfosterG]

Initial res and trip all in order. Something else came up, thought it would work, made a new second res. after purchase realized I totally messed up the dates. I'll be in another part of the country. So second res. just need to be cancelled. My error.