Is this a quote from an article, or did your typeface end up funky on its own?Amtrak may be thinking about a fee to use a "live' agent instead of using on-line system.. most airlines charge $25 for phone call reservations and $35 for reservations made at the airport, so Anderson may carry this over to Amtrak.
Airlines have introduced a variety of new fees for optional services and existing fees over the past decade, a GAO report focuses on changes to checked baggage fees and change/cancellation fees. According to this report, the revenue the major U.S. airlines made from these two fees increased from $6.3 billion in 2010 to $7.1 billion in 2016.
Why wouldn't Anderson look to increase revenue by the introduction of additional fees.
I'm curious to know the source.