RandyJay
Train Attendant
Don't know if this is something new or not - I received a customer satisfaction survey form and postage paid reply envelope in the mail today from Amtrak. About 22 questions, to be rated on a 0-100 scale (only ten steps in that range though) regarding a recent trip I had taken on #1 last month. This just came out of the blue - I had not written or called Amtrak at all - so it must just be a random selection process. It appears that they are at least trying to get some customer feedback, which is a good thing. Questions covered friendliness of employees, variety and quality of food, comfort of seating and air conditioning, restroom cleanliness, on-time performance, etc. I rated them 70-100 on everything since I really did have a pretty good trip (on time out of NOL, only 40 min late into SAS). I have posted a low-res scan (jpeg) HERE if you care to see it. Anyway, let's cross our fingers that we are seeing a sign of Amtrak starting to become more concerned about the customer by actually ASKING them what they thought!