Part of it is either lack of training or unfamiliarity. Some people forget a few things when trained on hundreds of documents/procedures. It happens.It seems there are so many Amtrak employees that simply don't know what's going on. Read all about it on this board and others. What a way to run a railroad.
I never said to cut them a complete and total break. I said that if they argue, you should show them the fine print. If they continue to argue, ask for a supervisor or get one on the phone.Giving a blanket pass to known customer service issues is not how things will improve. Yes everyone can have a bad day or a brain blip. But there have been ongoing issues for years with passes and other lounge issues. Lets not play apologist for such behavior. As advocates we should be doing or best to rid ourselves of lacking customer service and hassles. The cut them a break mentality is why things rarely change within Amtrak - especially in the Midwest.
I've personally experienced and seen the making up rules depending on day and person take place.
I once showed mine to the desk person at NYP's ClubAcela. She asked to see my tickets, wrote down on their "call" list what train I was departing on, and handled back to me both my tickets and the day pass.Part of it is either lack of training or unfamiliarity. Some people forget a few things when trained on hundreds of documents/procedures. It happens.
have notStill not have received the lounge passes from BOA yet? Anyone received theirs yet?
From my experience in the PHL ClubAcela:Is "Club Acela" worth a dollar?
Yep, I've given a few to others that used them in the Metro Lounges in Chicago and Portland.Do Club Acela passes work in Metropolitan Lounges too?
At least the ones I got with my Select package said they were good at them, as well as First Class lounges.Do Club Acela passes work in Metropolitan Lounges too?
Each pass provides access at any ClubAcela®, Amtrak Metropolitan LoungeSM or First class lounge.
ClubAcela locations are Boston South Station, New York Penn Station, Philadelphia 30th Street Station and Washington, D.C. Union Station. Visit a ClubAcela for a comfortable place to catch up on work, hold meetings or unwind with complimentary beverages and snacks.
Metropolitan Lounge locations are: Chicago Union Station and Portland, OR. Enjoy comfortable lounge seating with complimentary beverages and snacks in our Metropolitan Lounges.
we have used lounges in pdx,lax,chi and was. the complimentary bag storage is a big plus for usOK, so I'm a hick from mid-america -- so what is a day-pass to "Club Acela" worth? Should I worry, should I bother? What should I pay for this privilege?
What does this "wonderful day-pass" get me? if I spend a few weeks on the NEC?
I'm thinking, not much.? Is "Club Acela" worth a dollar?
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