Amtrak acknowledged the SUBMIT button problem with this:
"Thank you for contacting us.
We understand the importance of feedback from our guests and we are working to make this process even easier. We hope you will see improvements in this area in the near future.
To address the concern you have written to us about, we are unable to provide time frame for when it will be fixed. Please be assured that we are constantly working to improve the usability of our web site.
However, we do appreciate the attempt to provide praise to one of our employees.
We thank you again for taking the time to write to us and we look forward to serving you aboard Amtrak.
Amtrak Center of Excellence"
Tried every few days over the last few weeks but finally gave up, called AGR, got this address. . .
Guest Relations/Employee Praise
P.O. Box 14472
Philadelphia PA 19115
. . .and mailed a copy to them. <sigh>