W
Will Orton
Guest
Hello!
Has anyone ever experienced fraudulent use of a 10-ride pass?
I've been riding cascades trains 500 & 507 a couple times a week since February and just in the past month I've started having mysterious rides I didn't take appear on the "use history" when viewed online. This just happened for the second time yesterday.
The most recent was just yesterday 10/1 -- I worked from home all day and yet my ticket was used on cascades trains 503 & 508 (which I never ride, because it's the REVERSE from my commute).
I but the ticket online, print out from my email, and I've never lost the print-out.
Amtrak customer service put me on hold for 30 minutes then said there's nothing they can do because the conductor "looked up the reservation". Huh, really? So I'm out $25 every time this happens.
Just curious if this has happened to anyone else and if you were able to figure out the problem...
Has anyone ever experienced fraudulent use of a 10-ride pass?
I've been riding cascades trains 500 & 507 a couple times a week since February and just in the past month I've started having mysterious rides I didn't take appear on the "use history" when viewed online. This just happened for the second time yesterday.
The most recent was just yesterday 10/1 -- I worked from home all day and yet my ticket was used on cascades trains 503 & 508 (which I never ride, because it's the REVERSE from my commute).
I but the ticket online, print out from my email, and I've never lost the print-out.
Amtrak customer service put me on hold for 30 minutes then said there's nothing they can do because the conductor "looked up the reservation". Huh, really? So I'm out $25 every time this happens.
Just curious if this has happened to anyone else and if you were able to figure out the problem...