Some interesting comments about PPCs here. In my case, my wife and I have ridden the Coast Starlight a couple times each year ever since Amtrak began using the Hi-level lounge on the CS as a first class lounge. The cars first went into service on the CS in the condition they had been in for many years, but spruced up a bit. Only later did Amtrak fully renovate the interior into the configuration in use today.
Regarding usage of the swivel chairs, it is true that some people try to hog them. I've seen passengers leave things behind on the seat while they go off to the diner. Most of the time, however, one can find a seat or two -- except when passing through spectacular scenery. Regarding attendents, quality varies. Some go out of their way to create a nice atmosphere in the car and to sell their products. Some do as little as possible. One time I rode the CS and a CCC was substituted for the PPS -- the attendent spent a great deal of time on her smart phone on that trip. It should be obvious to management by the totals of what people sell, who is putting out effort. The "duds" sell little but seem to get away with it. Attendants also need to remind travelers that the swivel seats are not reserved and are for the enjoyment of everyone.
Both my wife and I feel the PPC adds a huge amount to the trip. The CS is one of Amtrak's most scenic trains and I've met other passengers from around the nation and world making a point of riding it. New ideas are necessary to optimize the car's potential, but I would never recommend giving up on it. The idea of business class seating might be worth exploring as there is definitely a market there waiting for Amtrak to exploit. The steam table also needs to be removed. The meal program seems like a good idea and brings revenue to the car. l know I'm beating a dead horse here, but management needs to ensure a consistent level of service in each car and attendent to ensure quality from ride to ride.
Regarding usage of the swivel chairs, it is true that some people try to hog them. I've seen passengers leave things behind on the seat while they go off to the diner. Most of the time, however, one can find a seat or two -- except when passing through spectacular scenery. Regarding attendents, quality varies. Some go out of their way to create a nice atmosphere in the car and to sell their products. Some do as little as possible. One time I rode the CS and a CCC was substituted for the PPS -- the attendent spent a great deal of time on her smart phone on that trip. It should be obvious to management by the totals of what people sell, who is putting out effort. The "duds" sell little but seem to get away with it. Attendants also need to remind travelers that the swivel seats are not reserved and are for the enjoyment of everyone.
Both my wife and I feel the PPC adds a huge amount to the trip. The CS is one of Amtrak's most scenic trains and I've met other passengers from around the nation and world making a point of riding it. New ideas are necessary to optimize the car's potential, but I would never recommend giving up on it. The idea of business class seating might be worth exploring as there is definitely a market there waiting for Amtrak to exploit. The steam table also needs to be removed. The meal program seems like a good idea and brings revenue to the car. l know I'm beating a dead horse here, but management needs to ensure a consistent level of service in each car and attendent to ensure quality from ride to ride.
