AKA
OBS Chief
Traveled CL on Sat 17 Sept, CLE - CHI and return. Assigned seating for a group of 7 out of CLE. Conductor ask us how many in our party on the platform and gave us a block of 8 seats togeather. We were a family with preteen kids plus seniors. Worked out great. Crew on 29 was great. Through many delays they kept us informed, telling delays were not the fault of AMTRAK but the host railroad. About 2 hours late into CHI but no matter to us, this was a day trip to CHI fo r the Irish festival. 30 was on time out of CHI and another great crew. Some delays ,over all about 2 hours late into CLE. Crew was right on top of everything. All announcements were clear and on time. ( dinner, lounge open ect. ) Two great crews, this has not allways been the case on the CL. Lets hope that this is the start of a new trend. Maybe that training thats been talked about is paying off.