Just picked up my tickets for a trip from VNC to SDY, 3 zones, 35000 points, roomettes from LAX to SDY.
The agent at the Van Nuys station issued the tickets but she said that I would have to call
reservations and have my wifes guest rewards number put on her ticket because she would have to pay
coach fare to ride in my roomette.
I splained to her how the rewards system works, that a roomette purchased with points also includes a ticket
for the other person in the room at no charge.
She showed me the tickets for the return trip, a regular purchased ticket, and said "see, it has to be like this,
it should show the fare for the other passenger."
She admitted that she has not thoroughly read the instructions for guest rewards.
Called Guest Rewards this morning and they said everything looks ok. They put a remark in the reservation
telling whom it may concern that no further money is owed.
I asked if there was something in writing that I could download showing the criteria for issuing the tickets and he said
nothing that I could access.
So, we are probably ok, but it bothers me that an ignorant employee can really screw up your trip and there is not
much you can do about it.
If I had waited until departure to pick up the tickets my only solution would have been to pay the extra charge and
then dispute it later.
The agent at the Van Nuys station issued the tickets but she said that I would have to call
reservations and have my wifes guest rewards number put on her ticket because she would have to pay
coach fare to ride in my roomette.
I splained to her how the rewards system works, that a roomette purchased with points also includes a ticket
for the other person in the room at no charge.
She showed me the tickets for the return trip, a regular purchased ticket, and said "see, it has to be like this,
it should show the fare for the other passenger."
She admitted that she has not thoroughly read the instructions for guest rewards.
Called Guest Rewards this morning and they said everything looks ok. They put a remark in the reservation
telling whom it may concern that no further money is owed.
I asked if there was something in writing that I could download showing the criteria for issuing the tickets and he said
nothing that I could access.
So, we are probably ok, but it bothers me that an ignorant employee can really screw up your trip and there is not
much you can do about it.
If I had waited until departure to pick up the tickets my only solution would have been to pay the extra charge and
then dispute it later.