I would agree. Wife and I have used the Chicago Metro Lounge many times and have found the staff to be generally friendly. I usually start the conversation with a " hi! how are you today?" and a smile. That gets them everytimeI checked in at the Chicago Metropolitan lounge with a printed eticket on October 29th (ELP to PNT) and also November 4th (PNT to ELP) (a day after rtabern was there). No problems for me, pleasant professional staff always announcing boardings with plenty of time.
(note, I am NOT Select or Select +)