July 1st, I accepted a job along California's northern coast (gorgeous this time of year,) about 300 miles northwest of the impoverished Central Valley that my cat & I called home.
Next 24 hours, several Amtrak CSRs provided different answers on whether my cat could travel, why or why not. Finally, a floor manager issued my ticket, including the $25 fee, (I'd have bought the cat a seat,) and we looked forward to our July 4th trip.
Alas, a 2nd floor manager cancelled my ticket day of travel, explaining, "he never should have issued it, since part of the route is by bus." When asked why the that matters, she claimed, "it's just our policy."
This changed to, "station managers decide," then, "maybe it's conductors." She offered no help on who could verify any of this, or how to contact conductors directly. She gave a wrong # for the Martinez station after 10-minutes on hold, and took a half-hour to process my refund.
Six regional transit lines, plus a rideshare to fill a 60-mile gap got us to our new home.
I've since learned the Thruway busses she mentioned usually run twice daily, empty or near empty.
Amtrak happily pockets 1.5 B per year in subsidies, ignores the taxpayers who provide it, and also ignores the 2015 pet travel mandate.
l sincerely hope the next Congress cuts Amtrak funding completely.