quilttours
Train Attendant
- Joined
- Feb 8, 2017
- Messages
- 17
I am working on a group booking that I had canceled from 2020 trip wanting to reschedule for 2021. Everyone on my trip has been most patient and I simply wanted to duplicate the trip for 2021. I called exactly 11 months from the day of departure. My group agent was most kind and got me all but one bedroom I needed. I then had to wait until 11 months out for my return group reservation. I called at 11 months out again. I was unable to get the number of rooms I needed and had to go outside the group realm and secure some on the public side. About a week later, I called groups before I paid for my public tickets only to find out the western train routes had decided to go to limited service and my days had been cancelled. I am a tour company, we offer this tour each year...I had already begun my itinerary and securing hotel rooms. Now I had to change the date and add two nights to the trip. And I still couldn't get all my rooms. Now they say groups can only have 12 rooms. So here I sit with a group scheduled from last year, not able to get all the rooms and a new date and schedule. I have been working on this since Aug 3 and today aug 27, I might get some answers - they said they had already sent everything - for the third time (first trip, then rescheduled trip but had a mistake with departure points and now the groups corrections with the right departure stations)- but someone used a wrong email address and i am told I should see this today. I need to know what I have to make sure I get enough rooms on the public side. I will probably never do another Amtrak trip if I can only have 12rooms. that is not enough to make my business worthwhile. Most groups are 30-50 people. I would be fine with 30. I would hope Amtrak takes another look at what you are doing to the small tour companies. Its kind of like everything else in this covid world, only the big will survive. I have a 5000.00 voucher from last year that they kindly extended for 2021. With the problems I have run into and my aggravations, I would like to cash this in and probably cancel my trip for 2021. Sad as it totals around 25,000.00 income for Amtrak as have all my other trips...last year i had a 34,000.00 bill. Do you think customer service will let me cash in the voucher?