Welcome to AU, this is a great community. Ask any questions you may haveHi! This is my first post and first overnight on Amtrak! Looking forward to it but I am assigned to car 630 for a trip in August. The Facebook group insists that this car doesn't exist but Amtrak Rewards says not to worry. (I've called three times and have gotten the same answer each time.) Any advice on whether I need to keep calling? Thanks!!
You are absolutely fine!Hi! This is my first post and first overnight on Amtrak! Looking forward to it but I am assigned to car 630 for a trip in August. The Facebook group insists that this car doesn't exist but Amtrak Rewards says not to worry. (I've called three times and have gotten the same answer each time.) Any advice on whether I need to keep calling? Thanks!!
OK...I'm not in that particular group and can't see what's posted there. Makes sense that more than one post would be in that group.I have seen multiple posts in the group Friends of the California Zephyr, including employees who say they've had to deal with angry/disappointed riders.
If that is the case (the car existed at the time of reservation), this mix-up is going to take a while to clear up.Per a conductor on the CZ:
"My guess is you were booked in the 530 car originally. That car existed during the pandemic contest but is gone now and our reservation system screwed up and didn't fix that when we went back to the current train contest. I'm so sorry this happened. For anyone who is booked on the Zephyr, make sure that if your ticket says 530 or 630 car you immediately call Amtrak reservations to fix it. We should have fixed it automatically but somehow there was a failure in the system far beyond my reach."
Good morning. I'm also booked on a 630 car, room 15 (Fam BR) in August, Grand Junction to Chicago, with my 3 grandkids. I've been following the Facebook post in the Friends of the CA Zephyr. I worried about being left without a room, as was posed in several posts. I called Amtrack Cust Ser last night, and was told that if my ticket says I am in car 630, I'll be in 630. If there is a change, they will notify me. My biggest worry is that she said there is no other Fam BR on that train, and if we moved to two roomettes, it would cost me almost $500 more (I booked way back on March 5th) and the ticket prices have skyrocketed since then. I'm thinking of calling the Rewards number this morning, but not sure how to pose my question to them.........Any informed comments would be greatly appreciated!Welcome to AU, this is a great community. Ask any questions you may have
I just called Guest Rewards, who CONFIRMED that car 0630 is not on the manifest the day I travel. After being transferred to Cust Relations, I was advised there are No other Family Bedrooms available in cars 631 or 632 my day of travel. They offered me to go a day later in a Fam BR, or take 2 Roomettes on my day of travel. The additional cost of $500 has been waived (I booked back in March at a lower bucket, as I know prices increase as you approach your travel date) and we're all set in two roomettes...WHEW, so glad I checked on the "rumor" about that car being pulled from the manifest........what a bother that would have been with my 3 grandkids in tow at the Station to find out that there were no rooms available...!I read a post on Facebook where someone was moved out if the 630/530 to the 40 car. Their reservation was messed up and they would not have found out if they had not checked their reservation.
I thought something like this might happen in the fall. Not the middle school f summer when ridership is increasing.
Has anyone noticed a recent consist of 5/6 and seen if there is a 530 car? Iirc it’s usually the car next to the diner.
Great!I have a CZ trip in Nov 2021 (Car 0531, RM 6), and in Feb 2022 (0631, RM 5) - and I made both those reservations about 6-8 weeks ago or so (maybe a little longer).
As I mentioned earlier in this thread, 31 and 32 are the regular sleepers. 30 used to be the Denver drop car which stopped being dropped and just became the Summer season car. In the Summer the CZ ran with Sleepers in the rear and the car order was Diner - 31 - 32 - 30. This was true until at least 2018. I have no idea what has happened since then.Zephyr seems to always runs with 31 and 32 with 2 sleepers.