I took the NE Regional a few days ago, and about 1 mile out of Baltimore, the engine broke down leaving us stranded on the track. We had no power and therefore no A/C. The snackbar was also closed. I guess without power, they could not even hand out room temperature soda to BC.
Anyway, we were eventually rescued and "dragged" (the conductor's term) into the Baltimore station. The original plans we were told, were that we all would get out in Baltimore, and be transfered onto other trains. However, once we got "dragged" into Baltimore, we were told to return back to our seats; that the train will be "dragged" all the way to Washington. Apparently, our train was full, as were the other trains that day. So, there was no room for all of us to find seats on other trains.
Again, no power meant no A/C. No snackbar. Nothing.
And we ended up being just over an hour late into Washington.
Now, for Amtrak, an hour late might be considered "good". However, for a trip that was suppose to be only 2 hours, one extra hour is a lot. And, honestly, sitting on the track, I was actually expecting us to be a lot more than just an hour late.
Should I officially complain to Amtrak Customer Service over this? Would doing so, be petty?
Anyway, we were eventually rescued and "dragged" (the conductor's term) into the Baltimore station. The original plans we were told, were that we all would get out in Baltimore, and be transfered onto other trains. However, once we got "dragged" into Baltimore, we were told to return back to our seats; that the train will be "dragged" all the way to Washington. Apparently, our train was full, as were the other trains that day. So, there was no room for all of us to find seats on other trains.
Again, no power meant no A/C. No snackbar. Nothing.
And we ended up being just over an hour late into Washington.
Now, for Amtrak, an hour late might be considered "good". However, for a trip that was suppose to be only 2 hours, one extra hour is a lot. And, honestly, sitting on the track, I was actually expecting us to be a lot more than just an hour late.
Should I officially complain to Amtrak Customer Service over this? Would doing so, be petty?