Okay, I feel that in exchange for receiving my rant on this issue, readers of this forum are entitled to know what caused this, and why I feel Amtrak or the fulfillment house they used are NOT blameless, although they may think they are in their highly bureaucratic mindset, whichever of them dropped the ball here.
When AGR Insider did a USPS search on my original and still correct home address, three ZIP+4 codes showed up. One is for the main mail slot. There are two others, on for a long defunct second floor business, and one for two former apartments on the third floor. The property was reconfigured as one unified property when we bought it back in 1979. No problems exist getting any other mail. But either Amtrak or its fulfillment house decided that if there were three ZIP+4 codes, AND THEY DIDN'T KNOW WHICH ONE TO USE, THEY WOULD SEND TO NONE!!!! Who in the real world thinks that's a normal thought process?!?!?! I surely don't! There is only one mail slot. All three ZIP+4 codes serve that one slot. All will work just fine. Only two quasi-government semi-private related bureaucracies, Amtrak and the USPS, could POSSIBLY screw up something like this as badly as they have. Amtrak and USPS need to start thinking customer service as not just the BIGGEST thing, but the ONLY thing, and that's not happening, outside of the very wonderful and competent AGR Insider. There shouldn't have to be a "Insider" to fix the rest of Amtrak's bureaucratic screwups.
Hire good competent people and empower them to fix customers' problems. If Amtrak could make that one cultural change, their biggest problem would be beating away all the eager new ridership with a stick because there aren't enough seats.