Amtrak George
Lead Service Attendant
I just returned from a trip to Frisco where I went Memphis-Chicago-Los Angeles-San Francisco, then San Francisco-Chicago-Memphis. Some of you may remember the trouble I had with getting a two zone guest rewards on the segment involving the Chief: it wanted to book me no further than Oakland, but not to Frisco, and I had to get the agent to ask for a supervisor to book the thruway bus.
I'm now running into a similar (and nonsensical) problem with plans for a future trip, Sunset Limited New Orleans to Los Angeles, Coast Starlight LA to Oakland, thruway bus to Fisherman's Wharf.
Every time I try a reservation on the Sunset (whether it is from New Orleans or not--I even tried Tucson just to see what I could get) the computer shows a route to Oakland but not San Francosco!
I know I may be able to get a supervisor to change this for my trip, but this seems like something serious enough that it needs changing permanently. I am afraid the Sunset (which is always under threat of extinction) is losing business because the reservation system says there is no connection to San Francisco.
Any insiders who can facilitate this correction? I think it would help more people than just me. Thanks, Amtrak George
I'm now running into a similar (and nonsensical) problem with plans for a future trip, Sunset Limited New Orleans to Los Angeles, Coast Starlight LA to Oakland, thruway bus to Fisherman's Wharf.
Every time I try a reservation on the Sunset (whether it is from New Orleans or not--I even tried Tucson just to see what I could get) the computer shows a route to Oakland but not San Francosco!
I know I may be able to get a supervisor to change this for my trip, but this seems like something serious enough that it needs changing permanently. I am afraid the Sunset (which is always under threat of extinction) is losing business because the reservation system says there is no connection to San Francisco.
Any insiders who can facilitate this correction? I think it would help more people than just me. Thanks, Amtrak George