Y
Yellowjack
Guest
Mr. David Hughes
Acting President & CEO
60 Massachusetts Ave., NE
Washington, DC 20002
Dear Mr. David Hughes,
I have sent my letter of complaint to Amtrak’s customer service several times by email including to [email protected] and have not had been able to resolve these issues of my complaints. The following is my letter of complaint I have sent several times.
So far no one has replied to my first email.
Reservation number ----xxx---
I want to tell you about my experience while on an Amtrak Train
Form Byron, OH to Waterloo, IN there was Bill in the dining car was cold and uncaring as soon as he found out I was not going to eat in the dining car but was only there to ask a question he became uncaring as if I was just a non customer.
While riding in car #25121 there was water leaking from the lights and ceiling, my seat got all wet as did several other seats in the car. I got on in New York City. The train should have been cleaned before people boarded but my leg rest had syrup all over it. When did you stop handing out those white towels that go on the head rest of the chairs? Having those white towels helps from getting someone else's grease in your hair.
From Chicago to L.A. the guy in the snack car deserves an A.
Car #34090 from Chicago to Albuquerque seat #10 had very loose legs as there were not attached to the floor securely and properly and rocked all through the trip.
From Chicago to Los Angeles there were not enough pillows to go around.
Car# 34090 has no working Air Conditioner.
Dana from Chicago to L.A. in car #34090 told a group of boy scouts to take the trash can and to go around the 3 coach cars and collect trash from everyone. Isn't that her job? We stopped Raton, NM and there was a dog on the train for handicap person. The owner of the dog went far away from the train, buildings , walkways, track, and far from where anyone would be walking to allow her dog to do his business and Dana made the lady pick up the dog mess. The stop in Raton, N.M. is very desert, desolate and there was lots of dirt. I found it hard to believe that and Amtrak employee would make a handicap person pick up their dog mess when they were extremely far from any structure or where anyone would ever would walk. First of all it's a dog, second it's a handicap person and third it was wasteland also known as desert.
I found my trip uncomfortable and surrounded by rude and lazy employees.
Acting President & CEO
60 Massachusetts Ave., NE
Washington, DC 20002
Dear Mr. David Hughes,
I have sent my letter of complaint to Amtrak’s customer service several times by email including to [email protected] and have not had been able to resolve these issues of my complaints. The following is my letter of complaint I have sent several times.
So far no one has replied to my first email.
Reservation number ----xxx---
I want to tell you about my experience while on an Amtrak Train
Form Byron, OH to Waterloo, IN there was Bill in the dining car was cold and uncaring as soon as he found out I was not going to eat in the dining car but was only there to ask a question he became uncaring as if I was just a non customer.
While riding in car #25121 there was water leaking from the lights and ceiling, my seat got all wet as did several other seats in the car. I got on in New York City. The train should have been cleaned before people boarded but my leg rest had syrup all over it. When did you stop handing out those white towels that go on the head rest of the chairs? Having those white towels helps from getting someone else's grease in your hair.
From Chicago to L.A. the guy in the snack car deserves an A.
Car #34090 from Chicago to Albuquerque seat #10 had very loose legs as there were not attached to the floor securely and properly and rocked all through the trip.
From Chicago to Los Angeles there were not enough pillows to go around.
Car# 34090 has no working Air Conditioner.
Dana from Chicago to L.A. in car #34090 told a group of boy scouts to take the trash can and to go around the 3 coach cars and collect trash from everyone. Isn't that her job? We stopped Raton, NM and there was a dog on the train for handicap person. The owner of the dog went far away from the train, buildings , walkways, track, and far from where anyone would be walking to allow her dog to do his business and Dana made the lady pick up the dog mess. The stop in Raton, N.M. is very desert, desolate and there was lots of dirt. I found it hard to believe that and Amtrak employee would make a handicap person pick up their dog mess when they were extremely far from any structure or where anyone would ever would walk. First of all it's a dog, second it's a handicap person and third it was wasteland also known as desert.
I found my trip uncomfortable and surrounded by rude and lazy employees.