June the Coach Rider
OBS Chief
I am hoping this is not the usual way they handle things when the Empire Builder is late into Chicago.
I recently completed my April cross country trip. The Empire Builder out of Portland supposedly had no lower level seats available. I had to struggle to make it upstairs. Everytime I came downstairs, there were always many seats open downstairs. I kept asking the car attendant and her response was "We need those, in case a wheelchair passenger comes on" So they are treating disabled that can walk like second class passengers and following the "just in case" rules. NOT the main issue.
The main issue was that when the Empire Builder finally got into Chicago, they had held the Lakeshore Limited for us. I have on my ticket that I need station and luggage assistance. When we got there, our car attendant said, that is your train, go find your car. Never offering help. When I said I needed assistance, she said, well if you want to make your train, you will find someway to make it on your own. WHAT!!
So I struggled to walk with my cane and my carry-on luggage having to go all the way to the front as the Boston section is on the front of the LSL. about half way there, a car attendant from the Lakeshore Limited grabbed my luggage and asked where I was going. When I told him Worcester, MA, he said you have four more cars to walk. I told him I could not do that. He said he would take my luggage and for me to get on the next car and rest. I did and that car attendant told me I had to move to my car. I finally got back to the car I was supposed to be in, the attendant with my luggage was there, I was supposed to have handicapped access seats. The Boston coach attendant said there were no more in that car. The attendant with my luggage said, come with me I will get you a seat in the next car.
My complaint is the handling of the transfer from the Empire Builder to the Lakeshore LImited. They knew that the LSL was being held and should have planned for assistance for the passengers that needed it and had it listed on their reservations.
I recently completed my April cross country trip. The Empire Builder out of Portland supposedly had no lower level seats available. I had to struggle to make it upstairs. Everytime I came downstairs, there were always many seats open downstairs. I kept asking the car attendant and her response was "We need those, in case a wheelchair passenger comes on" So they are treating disabled that can walk like second class passengers and following the "just in case" rules. NOT the main issue.
The main issue was that when the Empire Builder finally got into Chicago, they had held the Lakeshore Limited for us. I have on my ticket that I need station and luggage assistance. When we got there, our car attendant said, that is your train, go find your car. Never offering help. When I said I needed assistance, she said, well if you want to make your train, you will find someway to make it on your own. WHAT!!
So I struggled to walk with my cane and my carry-on luggage having to go all the way to the front as the Boston section is on the front of the LSL. about half way there, a car attendant from the Lakeshore Limited grabbed my luggage and asked where I was going. When I told him Worcester, MA, he said you have four more cars to walk. I told him I could not do that. He said he would take my luggage and for me to get on the next car and rest. I did and that car attendant told me I had to move to my car. I finally got back to the car I was supposed to be in, the attendant with my luggage was there, I was supposed to have handicapped access seats. The Boston coach attendant said there were no more in that car. The attendant with my luggage said, come with me I will get you a seat in the next car.
My complaint is the handling of the transfer from the Empire Builder to the Lakeshore LImited. They knew that the LSL was being held and should have planned for assistance for the passengers that needed it and had it listed on their reservations.
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