Will I Be Penalized For Canceling trip using AGR points?

Help Support Amtrak Unlimited Discussion Forum:

Oreius

Lead Service Attendant
Joined
Jun 5, 2012
Messages
266
I am booked on the Meteor for 5/9/20 from Elizabethtown to Miami. However, my health has deteriorated since I made the reservation; I am going to need spinal surgery. Therefore, I will be unable to make the trip [emoji22]. I redeemed Guest Rewards points for this trip. Will they still deduct 10% of my points for canceling, even though it is medically necessary? I know Amtrak has a “coronavirus” policy in place, but I’m not sure if it applies to points redemption.
 

pennyk

Conductor
Staff member
Administator
Moderator
Gathering Team Member
Joined
Jul 5, 2009
Messages
10,024
This was posted in the Amtrak/Coronavirus thread
Happy to report that I spoke with a very friendly and helpful Amtrak agent today. Given the circumstances, I had to cancel a long distance biz/pleasure trip for this month and wasn't in a position to rebook yet. Though the trip was imminent, she refunded all points to my account (one leg) and the entirety of my purchase to my credit card (second leg). Pleased with Amtrak's response and will not hesitate to rebook once things have "settled down" a bit. This is the kind of response that builds brand loyalty.
 

nshvlcat

Service Attendant
Joined
Feb 13, 2015
Messages
112
I too have had a pleasant experience with AGR. I just cancelled my 2020 vacation to San Francisco due to my high risk status to COVED-19. Used both Amtrak CC and points. All refunded with no cancelation fees. Thank you Amtrak.
 

RichieRich

Lead Service Attendant
Joined
Dec 2, 2016
Messages
254
Just canceled my April AT trip...used a combo of points and credit...both returned in full.
 
Group Builder
Top