The All Aboard section of Arrive is where Amtrak's President writes about his thoughts and ideas or whatever he thinks is important to say. In the July/August issue of Arrive Alex Kummant talks about the coming improvements to the NEC services.
He touches upon trying to improve services to exceed the expectations of customers, in fact the entire piece is entitled "Exceeding Expectations." He says "We want to make sure the experience of riding with us exceeds your expectations." A very lofty goal IMHO and one that they may not be able to actually accomplish, but still I applaud him for trying.
He then goes on to mention that Amtrak will be expanding the at-seat cars service on Acela express, as well as the new menus in First Class. He also states that "in the coming months that Amtrak will begin a two year project to refurbish First and Business Class interiors with new leather seats and carpeting." That's interesting since last I knew only FC was to receive the new leather seats, not to mention the fact that at least one trainset already has the leather seats at least in FC. Don't know if BC has leather.
Additionally he mentions that Regional service has now been renamed Northeast Regional. They also expect to refurbish Business class with new seats and interiors; improve the menu offerings to include fresh salads and sandwiches; as well as en-route cleanings to keep the trains and bathrooms cleaner. The later I know will be very welcome news to many people. In fact we had a big discussion on that very thing several months ago. Finally he mentions that the entire Northeast Regional fleet will have cafe cars with all tables on both ends. I don't know if that means the demise of the Club-Dinette car being used on some trains as the BC car or not.
He touches upon trying to improve services to exceed the expectations of customers, in fact the entire piece is entitled "Exceeding Expectations." He says "We want to make sure the experience of riding with us exceeds your expectations." A very lofty goal IMHO and one that they may not be able to actually accomplish, but still I applaud him for trying.
He then goes on to mention that Amtrak will be expanding the at-seat cars service on Acela express, as well as the new menus in First Class. He also states that "in the coming months that Amtrak will begin a two year project to refurbish First and Business Class interiors with new leather seats and carpeting." That's interesting since last I knew only FC was to receive the new leather seats, not to mention the fact that at least one trainset already has the leather seats at least in FC. Don't know if BC has leather.
Additionally he mentions that Regional service has now been renamed Northeast Regional. They also expect to refurbish Business class with new seats and interiors; improve the menu offerings to include fresh salads and sandwiches; as well as en-route cleanings to keep the trains and bathrooms cleaner. The later I know will be very welcome news to many people. In fact we had a big discussion on that very thing several months ago. Finally he mentions that the entire Northeast Regional fleet will have cafe cars with all tables on both ends. I don't know if that means the demise of the Club-Dinette car being used on some trains as the BC car or not.