Refund/Exchange PolicyOnce the value of a refund has been determined, as described in the following paragraphs, passengers have two options on how to receive the refund value:
Exchange Voucher: Passengers may receive the full calculated refund value in the form of a non-refundable exchange voucher valid for future travel purchases. (Note: this option is not available online. See below for details on where to obtain refunds.)
Refund: Passengers may receive the calculated refund value, less a 10% refund service charge, in the form of cash, check or credit to credit card, depending on the form of payment that was used for the ticket(s) being refunded. The maximum amount imposed by Amtrak on this 10% refund service charge will be $100 per refund transaction on any single reservation.